Overview

Analyst – Customer Success and Strategy Operations 

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for Success and Operations Analysts to join our rapidly growing team. In this team, you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis, process design and program management.

In this role you will:

  • Provide data-driven, operational and decision-making support to the Customer Success organization and management team
  • Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews
  • Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity
  • Understand global demands and nuances, and partner with leaders on regional projects
  • Respond to business requests, compile root cause analyses and solve common issues
  • Support cross-functional programs, processes, and systems to drive performance and productivity improvements

We are looking for people who have:

  • A Customer-First mindset and passion for supporting customer-facing teams
  • Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights
  • Have advanced Excel knowledge, SQL and data visualization software experience (Looker, Tableau, etc.); Experience with SQL, R (or similar statistical tools) a plus
  • Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
  • Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
  • Prior experience in management consulting, finance, strategy & ops a plus

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.


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