Overview

The Collaboration Technology team (or “Collab team”) at HubSpot is committed to delivering a productive and equitable collaboration experience, leveraging cutting edge technology that allows HubSpotters to work together regardless of where they are. The Collab Team is responsible for delivering a variety of collaboration experiences at HubSpot: events, conferencing, corporate communication, physical collaboration spaces, project management, and brainstorming.  We are part of HubSpot’s broader Business Technology team (BizTech) which includes IT Infrastructure, Global Helpdesk, Collaboration and Employee Technology.

At HubSpot, a key component to company-wide communication is our Wiki.  The Wiki functions as the central source of information and truth across HubSpot – our social intranet, if you will. It is leveraged for a variety of use cases: leadership announcements, internal communications, knowledge repository, handbooks, global directory, just to name a few. As HubSpot has grown, the Wiki has not kept up with that growth. We need the Wiki to deliver consumer grade content experiences our employees expect, and to connect and enable a growing HubSpot community.  As we redefine the Wiki experience, we will also improve the underlying technology that enables it.  We need someone to provide technical expertise throughout this transformation, and to maintain & grow the technology infrastructure of the Wiki on an ongoing basis.

In this role you will get to:

  • Manage the application layer for HubSpot’s Wiki environment
  • Assist in the migration and implementation of our upgraded Wiki infrastructure
  • Test and deploy new features and configurations
  • Troubleshoot issues as they arise, working directly with internal customers to reduce any points of friction as quickly as possible
  • Partner closely with the Wiki Product Manager, thinking creatively for technological solutions to realize the broader vision for the Wiki experience
  • Stay close to multiple vendor roadmaps, managing any changes that could impact the HubSpot environment
  • Document how-tos and best practices for support redundancy amongst the team
  • Assist in the management of other Collab team systems
  • Work across a broad range of stakeholders within BizTech, Security and other HubSpot teams

We are looking for people who:

  • Have experience managing SaaS technologies, including a social intranet or similar business critical system, in a scaled corporate environment
  • Have experience administering Confluence, SharePoint, Jive or other enterprise social intranet / internal community platforms
  • Are passionate about ensuring a delightful experience within enterprise tools
  • Are comfortable supporting a diverse employee user base with a variety of technical literacies and can translate complex concepts with empathy
  • Demonstrate sound troubleshooting capabilities and change management skills to minimize adverse effects of system changes
  • Can design systems with a security-first approach
  • Have experience translating desired business outcomes into a set of technical tasks that build towards the desired deliverables and outcomes
  • Have a future-oriented mindset – architecting system configurations that will set us up for scale
  • Have experience acting as a technical owner of dynamic, mission critical enterprise systems
  • Demonstrate strong customer service skills, empathizing with customers and prioritizing their needs over backend processes
  • Detail-oriented with demonstrated analysis and follow-through skills
  • Work effectively with vendors on system related changes and any outage scenarios
  • Experience integrating systems for working with APIs, is a plus
  • Experience with the Velocity coding language and/or Java, is a plus
  • Have a team-first mindset with a willingness to do whatever it takes to help the broader team succeed

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.


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