Overview

TXI is looking for a Client Partner who can become a strategic advisor to our clients.

TXI Client Partners are senior strategists responsible for growing valuable, long-term relationships with one or more clients by providing expertise and pragmatic advice to help leaders within those organizations drive new product innovation. We are looking for a senior practitioner who can successfully shape and lead client engagements for new digital product development from discovery through delivery and evolution.

What we expect from you

    • Possess a practitioner’s point of view and depth of knowledge based on successes and failures in bringing new digital products to life across different industries
    • Build a deep relationship with clients and find an inside track to insights and opportunities for new products and opportunities
    • Take accountability for maintaining a high standard of excellence for deliverables and TXI’s value-add to clients
    • Negotiate and advise with high integrity, authenticity and influence to build trusted, long-term strategic partnerships
    • Read clients with remarkable accuracy and adapt approach as needed; listen for what isn’t being said to see opportunities and issues where others don’t
    • Strategically reframe problems to create moments of clarity within the context of the business opportunity and constraints
    • Leverage design thinking and facilitation skills to successfully challenge and push client teams to think differently about what’s possible, and to harness insights from within and build conviction around a vision and solution
    • Lead with needs (vs. solutions), adept at guiding and potentially participating in research activities to generate new insights
    • Focus on outcomes and establishing ways to measure success and the impact on the business
    • Take calculated risks and bring new thinking and approaches to the table
    • Demonstrate courage and confidence in leading and advising teams to create outsized value and outcomes
    • Turn curiosity into opportunities by asking strategic questions and opening doors to new conversations
    • Create and launch engagements that nurture employee experience and growth. Provide coaching for teams and clients to help create an environment where engaged teams can do their best work.

Core Responsibilities

    • Oversee client engagements to ensure high quality of our deliverables, to drive real outcomes for our clients, and to uncover growth opportunities for TXI  through successful relationship building, negotiation and influence
    • Understand client’s customers, business, and market to bring holistic perspective to and to spot trends for new product development opportunities
    • Provide leadership in the product development process to prioritize value drivers, assess tradeoffs and understand cultural shifts required for change
    • Facilitate workshops to uncover insights, create clarity and drive co-creation of solutions
    • Partner with delivery, designers and engineers to define, validate and test new concepts
    • Develop presentations and narratives to help leaders build conviction internally and secure funding to pursue digital product innovation
    • Act as subject matter expert in digital product innovation and become a trusted advisor to key stakeholders
    • Coach/mentor team on product strategy and bring new approaches for experimentation and process improvement
    • Take a high level view across clients and engagements to evolve TXI’s market offerings, partner with marketing, demand and delivery to package new offerings and support bringing them to market.
    • Engage with clients, partners with marketing to create thought leadership content and case studies representative of the client’s engagement to  demonstrate TXI’s offerings and differentiated value proposition.

About You

    • Deep experience in defining, launching and evolving digital products
    • Practitioner of agile, design thinking and lean startup methodologies
    • Familiarity with common digital product technologies
    • Proven track record in developing and growing successful client partnerships
    • Strong business and technical acumen with the ability to converse fluently about digital products in the larger context of the business and market
    • Data-driven mindset, whether it’s qualitative or quantitative, to inform insights
    • Strategic, pragmatic thinker with a grounded approach to problem solving and innovation
    • Thoughtful, compelling communicator and influencer in both writing and speaking
    • Calculated risk taker that thrives in uncertainty and creates clarity from ambiguity
    • Growth mindset, able to give and receive thoughtful feedback, lifelong learner and servant leader
Who We Are
We’re a curious and humble group of people who are very intentional about personal growth and supporting each other’s careers. We’re always looking for new skills, frameworks, and approaches to deliver the most meaningful product experiences. And we’re constantly pushing ourselves to experiment, explore, and challenge assumptions.
We bring that same passion for learning and growth to our clients: digging into their organizations, reframing their problem statements, and spending time with their users. This ensures we’re pushing our clients forward while developing and delivering valuable products that matter.
What success looks like at TXI
Proper expectations-setting has a big impact on your progressional growth. To set expectations for what you’ll experience as a Client Partner, here is some of what you can expect in your first two years:
Within 1 month, you will
//Start the company onboarding process, learning more about our company’s culture, values, history, and commitments to our clients
//Gain an understanding of our integrated development process, tooling and frameworks, and project approach
//Shadow client teams to learn from our integrated squad(s) of designers, developers, and delivery managers
//Learn more about the client experience, from product discovery through delivery and into maintenance
//Go deeper into the employee experience of working at TXI, meeting with key leaders across the company and to build relationships with the broader team
Within 3 months, you will
//Have a deep understanding of our differentiating value proposition, our portfolio and service offerings, and our Go To Market strategy
//Complete your onboarding process with your onboarding cohort
//Engage with your first client, learning more about their business, unique challenges, and growth opportunities. Within this team, you’ve begun building relationships with both client stakeholders and the TXI delivery team
//Complete your first Sticky Note Game, mapping out goals for your introduction to the company
//Have a manager identified and received your first quarterly feedback
//Attend your first TXI Quarterly with the rest of the organization
Within 6 months, you will
//See a high-impact project through, ideally from start to finish. You will participate in client facing retrospectives along the way to look for opportunities to evolve and improve. You will advise the client on new potential benefits to their business and identify opportunities to bring additional value
//Complete a review with your manager
//Push your team to do its best work yet. You’ll know the team well by this point and will understand how to encourage them to do work the whole team and company is incredibly proud of
//Advance the craft and thought leadership and documented case studies on behalf of TXI. You’ll set a good example and share what you’ve learned with others
Within 1 year, you will
//Attend a company retreat to get to know all of the employees outside of the office setting
//Potentially start with a second client or re-engage with your first client on a new product or phase of work, deepening your relationships
After 2 years, you will
//Have the opportunity to become an owner in the business
//Look back proudly to the project and organizational changes you’ve inspired or directed, creating an impact on how we do business
Some reasons you might like working with us
We have been recognized for both our internal employee experience and delivering a trusted customer experience. At TXI, we are very intentional about the way we work and support both our team and our clients.
1. We focus on Product Innovation by helping initially to envision new product concepts for our clients. We are core contributors to shaping the work that we do and the problems we’re working to solve. In addition to that ideation stage, we get to help them bring these new concepts to market. We help both to build the right thing (design thinking and product discovery) and build the thing right (agile mindset and iterative approach).
2. We care about DEIB (diversity, equity, inclusion and belonging). To deliver the best solutions, we need as many bright and diverse minds in the room as possible, and we need to be able to learn from them once they’re there. That’s why we’re working to create an environment that’s comfortable and inclusive for everyone. Learn more about our DEIB learnings, roadmap, and history (https://txidigital.com/deib)
3. We work in a variety of industries, encouraging our team members to explore new domains, solve different kinds of problems, and adopt new technologies. There is no getting bored in our portfolio; you’ll work across health care, edtech, manufacturing, and nonprofits, just to name a few, and building web, mobile, and IOT solutions.
4. We work in integrated teams (and avoid staff augmentation). At TXI, we seek to bring all of the good ideas to the table so you learn from the talented teammates you regularly pair with. Product, design, and development regularly collaborate, and we are all listening to the same users.
5. We are intentional about supporting each individual’s growth. “Challenge and support each other” is a core value of the company and we take that mission seriously.  That’s why every employee has a personal learning and development budget, everyone has a bi-weekly conversation with their manager about their progress, and our CEO created the Sticky Note Game to encourage each person’s path at TXI.
6. We believe that wellness and a sustainable pace deliver the best outcomes. We commit to our clients to be dedicated partners for a sustainable 35 hours a week. We don’t require regular travel or client on-site time. Our team members have flexible schedules with a hybrid (colocated or remote) working environment and discretionary time off because we respect that everyone has a life outside of work
7. We value transparency and open discussion. You will have a front-line view of the company’s performance, risks and issues, finances and budgets. With unique tools and facilitation techniques, we also regularly connect and discuss topics as a company to guide our path forward.
8. We build products that matter. We advance the causes and goals of our partners and consistently deliver outcomes for them. See some examples below.
What we make
For over two decades, we’ve partnered with clients across industries to research, design, and develop custom web and mobile applications that make a meaningful impact. These impacts include:
<>Empowering nonprofits with real-time insight into progress and potential for donor impact through transformative fundraising software
<>Designing a digital experience to support LGBTQ+ 14-17-year-old youths as they face societal and personal bias with their orientation prior to coming out, driven by evidence-based treatment and therapy plans.
<>Driving accountability and motivation for patients recovering from spinal surgery through integrated mobile app and wearable device on the patient’s lower back
<>Improving prediction of patient enrollment in global clinical trials for life-saving drugs through the integration of advanced analytics and digital innovation
<>Creating a new mobile app to inspire employees to love where they work by delivering meaningful savings and recognition in their workplace, while also amplifying merchant partner reach across the US
But the work is just part of what makes TXI a rewarding place to be. We support each others’ interests—whether volunteering, organizing meetups, speaking at industry events, or learning new techniques and technologies. If there’s something you’re passionate about, we want you to pursue it so you can teach it to the rest of us. Our company Lunch & Learns, Sticky Note Game, and regular practice meetings are just some of the ways we create space for sharing, learning, and professional development.
What we offer
In addition to our base compensation, we offer a bi-annual bonus based on company performance and the following benefits, intended to take care of you (and the people you care about):
-Quality health insurance
-Paid parental leave policy (equal for all TXI parents) and discretionary paid time off
-401k plan, including employer matching
-The option to work fully remote with minimal client or onsite client work
-Company retreats and Quarterly days
– a chance to connect with each other in person and outside of the office-Benefits for continuing education, donation matching, renewable energy switching
Location
US-friendly hours are strongly preferred. We have a remote-first environment at TXI–with distributed team members in the US, Canada, and Europe who are working from home. We communicate and collaborate effectively in a remote environment with tools like Miro, Notion, Slack, and Zoom. We also prioritize virtual bonding and values such as inclusivity, autonomy and trust while ensuring we take steps to foster positive interactions between employees.
While we encourage asynchronous communication, we often work in pairs or in collaboration sessions, so it is important to have some core hours of overlap with our clients and fellow team members. Regardless of where you are living and working, we will get together in person and as a company several times a year to help build connections and foster relationships within our team.
What to expect next
If we move forward, here’s what the rest of the process that we’ll use to learn together if this is an amazing fit for you:
Initial Interview: After connecting with our recruiting team, you’ll meet the hiring lead over Zoom and cover some TXI basics, then focus the conversation on questions about your past work and how it relates to what you’d be doing at TXI. This stage is a 2-call process and should take no more than 90 min total (unless you want to dig in, chat more and spend some extra time learning about us!).
Virtual Case Study: Here is where we give you a job preview for the role, as well as the opportunity to show off your skills. During the case study, we will ask you questions about your approach to product strategy and management. Our goal is to get a sense of how you approach client work, how you collaborate with a team, and how you solve problems. This stage should take no more than 90 minutes total, and by the end we’ll both have a clear sense of how we work together.
Final All-Team interview: At this stage we’re incredibly excited about your potential to join TXI. You’ll meet with 6 to 8 of your potential integrated team members over a 3.5-hour session, where we will learn more about your leadership skills, consultative skills, and values alignment. You will also spend time with members of our leadership team to talk about how TXI can support you on your journey.
Offer/Decision within 24-48 hours: You’ve made it! You successfully completed the process and spent about 6-7 hours learning about us while sharing more about yourself. Once we get to this stage, we like to move fast. We are committed to debriefing within 24 hours and presenting a final decision within 48 hours (or less!) of your final interview day. If we choose to move forward, our team will collaborate with you to ensure that you have all the information you need to make the right decision for you and your career!
We take equity seriously
TXI is proud to be an equal opportunity workplace and is committed to equal opportunity employment without regard to race, religion, color, gender (including gender identity, change of sex, and transgender status), sexual orientation, age, disability, ancestry, national origin, military or veteran status, marital status, genetic information or any other characteristic protected by applicable law.