Overview

ABOUT PERFORMLINE

PerformLine is a leading provider of compliance technology that empowers organizations to mitigate regulatory risk across their sales and marketing channels, including the web, calls, messages, emails, documents, and social media. PerformLine automates the path to discover, monitor, and mitigate consumer protection risks and ensure brand safety. The PerformLine SaaS platform features full workflow capabilities, real-time analytics, remediation, monitoring, and archiving while providing significant time and cost savings by automating compliance activities across channels and departments.

Come as you are. PerformLine is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive and equitable experience for all.

MISSION

Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.

WHAT YOU’LL DO

Own

  • Be the voice of the client
  • Address program questions and respond to product and feature change requests
  • Provide support and training of our PerformLine platform
  • Schedule, estimate, and provide status reports

Engage

  • Develop a fast rapport with customers to set clear expectations and maintain customer satisfaction and engagement
  • Maintain regular interactions with customers via phone, email, and often in person
  • Run Quarterly Business Reviews (QBR’s) with assigned accounts

Retain

  • Analyze program performance metrics and make optimization recommendations to ensure compliance management objectives are met
  • Listen to calls from internal and external contact centers
  • Proactive reviews to catch errors and issues to ensure programs are running properly on an ongoing basis

Grow

  • Identify, work, and close up-sell and cross sell opportunities
  • Successfully forecast and manage renewals

WHO YOU ARE

  • College graduate with SaaS client support experience
  • Fluent in both Spanish & English
  • Client-focused mindset
  • Sales experience
  • Strong understanding of SaaS account management strategies
  • Experience in scheduling, estimating, and providing status reports for client success
  • Confident in ability to learn new technologies quickly and completely
  • Organized, detail-oriented, and an expert at multi-tasking
  • Energetic, engaging personality
  • Self-motivated, team player who is comfortable in a fast-paced, start-up environment
  • Positive can-do attitude with the ability to thrive amidst ambiguity as needed
  • Default to thoughtful, humble, empathetic, respectful, and calm communication
  • Never creates drama and never operates with an adversarial attitude

This is only intended to be advertised in areas where it complies to state and local law.

PerformLine participates in E-Verify.