Overview

About Us

We are a profitable and fast-growing healthcare technology startup — a small and mighty team of 140 helping people find, enroll in and use ACA health coverage. We’ve doubled in each of the past two years and are now the largest ACA enrollment platform after Healthcare.gov, having helped over 9 million people enroll in health coverage. We’re a mission-driven team who advocate for and care deeply about the people we serve.

We are a double bottom line company. Our two bottom lines are revenues and enrollments in ACA coverage. Uniquely in our space, we only facilitate enrollment in on-exchange coverage. The ACA brings high-quality, comprehensive and affordable health coverage within reach for low income Americans. We exist to make that promise a reality.

We are committed to building a team balanced in representation to best serve the people who use our products. We believe in creating inclusive and equitable spaces, which build trust and respect and foster a sense of belonging. These values are at the core of our culture, and we genuinely believe they will continue to lead our organization to successful outcomes.

About the Role

We are looking for individuals based in Maryland, Oklahoma, Tennessee, Virginia with attention to detail, adaptability, integrity, and strong interpersonal skills to join our Consumer Advocate team for a seasonal contract opportunity. You will be fully remote and you will need reliable internet access for the duration of the role. Joining HealthSherpa will give you the opportunity to gain expert level knowledge within the health insurance industry.

Check out this video to get a snapshot of who we are: https://www.youtube.com/watch?v=xB7HrDusl8E

You Will:

    • Have the opportunity to become a licensed health insurance agent
    • Help consumers understand how health insurance works
    • Enroll consumers in health coverage

You Have:

    • Previous customer service experience
    • 3+ years of combined education, work, and/or volunteer experience
    • A dedicated work area separated from other living areas that provides information privacy
    • Residency in Maryland, Oklahoma, Tennessee, or Virginia

Nice To Have:

    • Previous experience in a call center environment
    • Health insurance experience
    • Affordable Care Act and health policy knowledge
    • Bilingual (Spanish)

What We Offer:

    • Fully remote employment
    • Hourly wage: $17 ($19 for bilingual in Spanish)
    • Benefits: medical, dental, and vision available after first paycheck; 401K; paid holidays; disability insurance; flexible dependent care; discounts on mobile
    • Performance-based bonus opportunity
    • Training and Certification
    • Overtime opportunities
    • Computer and equipment for the duration of the role
    • Contract to permanent opportunity for top performers

We’re building a diverse and inclusive work environment where we learn from each other. We welcome and encourage people of diverse backgrounds, experiences, identities, abilities and perspectives to apply. We are an equal opportunity employer and a fun place to work. Come join the team at HealthSherpa. #LI-Remote