Overview

POSITION SUMMARY:

Review and develop cost estimates for service scopes of work on projects, maintenance contracts, and extended warranties. Oversee select projects from quotation through execution, serving as a liaison across MEPPI Divisions, customers, vendors, and contractors.

THE ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Work with sales departments to review service scopes of work associated with new equipment sales and develop estimates for all applicable costs.
  • Work with sales departments to review service scopes of work for select service projects and contracts.
  • Prepare analyses and facilitate reviews of actual costs, involving key internal partners, to generate lessons learned as well as continuous improvement of estimation techniques and cost optimization.
  • Serve as the liaison and lead partner for complex new equipment and service-specific projects as assigned. Participate and schedule project meetings when applicable.
  • Collaborate with MEPPI Corporate and internal partners to maintain accurate expense averages.
  • Prepare and maintain tools to generate service pricing based on costs, target margins and other established parameters.
  • Prepare and deliver presentations to sales departments regarding service cost drivers and estimation practices.
  • Collaborate with Outside Service Sales Managers and Field Service Managers to source and identify strategic service suppliers and maintain working knowledge of competitor costs and/or prices.
  • Generate margin projections associated with service bookings.
  • Collaborate with Service Product Line Managers, Inside Service Managers and Field Service Managers for project-specific LOA approvals and service level agreement approvals.
  • Observe field service work as required to maintain ongoing expertise in service scopes of work.
  • Create and maintain service opportunities in Salesforce as required.
  • Prepare and submit reports as assigned.
  • Further the goals and positive professional image of the Division through effective interaction with customers, vendors and internal departments.
  • Know MEPPI’s Quality, Safety and Environmental Policies. Be able to fully discuss the importance of these policies and how they impact work.

EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:

  • Bachelor’s Degree in a business or technical field with at least 5-7 years of experience performing ands on service of electrical/electronic/mechanical systems, or equivalent education and experience.
  • Intermediate knowledge of negotiations techniques to assist in negotiating terms and conditions with customers.
  • Advanced interpersonal, communication, and presentation skills required to communicate with customers, employees, sales channel partners, and vendors.
  • Advanced analytical and problem-solving skills.
  • Advanced computer skills, with emphasis on MS Office products and business systems.