Overview

We are looking for a Technology Operations Manager to join our growing operations team! This high visibility and high impact role is an opportunity for you to build upon the foundation and business process in which the support team operates. As a subject matter specialist, we will be asking you what we should be doing, rather than telling you what to do. If that sounds exciting, read on…
Snapdocs is an early-stage, high-growth technology platform, backed by blue-chip venture capital firms like Founders Fund, SV Angels, Sequoia Capital, F-Prime Capital and Y Combinator. We are taking on the $1.75 trillion U.S. mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and ultimately a better home buying experience to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need someone with the expertise to make impactful legal decisions for the company. That’s where you come in…
You will own the technology stack for user operations (Zendesk + Talkdesk) and other tools that our team uses on a day-to-day basis. As a thought leader, you will leverage technology to improve internal operational processes and future processes we will need to build in order to scale. While collaborating with operations teams, you will help continue to shape the foundation for reporting and metrics, pulling ad hoc reports, and analyzing operational efficiency. As the technology expert, you will also help with evaluations for any new technology vendor we may potentially bring onboard as we continue to scale the business.
Our ideal candidate has at least 5 years of overall work experience with at least 3 year in a CRM Administration role such as Salesforce or Zendesk. You have ideally had “full stack experience” with a vendor lifecycle, meaning experience assessing technology vendors, recommending the best one that fits a company’s business needs, and executing the implementation and adoption. The ability to understand business needs across different functions (Operations, Customer Success, etc.) and being able to recommend a business process and technology vendor to match these needs will be a baseline for any serious candidate. Bonus points for those with contract negotiation experience and SQL skills.
Colorado applicants: This role pays between $65,000 – 95,000 annually plus equity in the company (pay for other locations may vary).
Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide excellent benefits (listed below) and are located in both San Francisco and Denver!
Our benefits include (but are not limited to):
21 days of vacation
Company subsidized health, dental, vision insurance
Flexible spending account for healthcare and dependent care
401(k) with up to 4% company match
Life and disability insurance
Commuter benefits