About SureSwift Capital

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 140+ people in 15 time zones around the world.

While we do work hard, we all work remote, and according to our own schedules that make the most sense for ourselves and our families. There are no cubicles, no offices, and there is zero commute time…unless you decide to work from the beach or a coffee shop, and that’s up to you.

We value creating a diverse and inclusive work environment and are committed to building a culture where everyone thrives! SureSwift Capital is proud to be an Equal Opportunity Employer.

About Tradervue

Tradervue is an online trading journal that helps our customers improve their trading performance.

Your Daily Challenges

When we welcome you aboard as a Full-Time Customer Happiness Specialist, we’ll introduce you to your team, which consists of the General Manager,  Product Managers, fellow Customer Happiness Specialists, and Software Engineers. These are the people you’ll work closely with day-to-day.

Once you get settled in and learn more about the team, your day to day activities will look something like this:

  • Answering help desk tickets in an accurate, effective, and timely manner
  • Work with the Product Manager and fellow Customer Happiness Specialists to improve the customer experience
  • You’ll continually identify opportunities to empower users with self-help articles
  • Collaborate with your development team on any tickets that require their input
  • Track and report your success
  • Attend weekly team meetings
  • Other duties as assigned

Your Experience and Qualifications

  • 2+ years of experience in online customer service
  • Ownership of Customer Success and Happiness
  • Current or prior experience in intraday trading of financial products (required)
  • Experience using HelpScout, Jira, and Confluence (nice to have)
  • Self-starter, capable of working independently
  • Strong organization, multi-tasking, and time management skills
  • Excellent and clear English communication skills, both written and verbal
  • Experience working as part of a remote team
  • Ability to empathize with the goals and desires of an options investor
  • Take responsibility to follow up on client inquiries and ensure their success
  • Ability to remain calm and empathize with an irate customer

Your Compensation

Compensation varies with experience and qualifications. This job is a full-time remote/work from home position.

Background checks will be conducted on final candidates.

Thank you for taking the time to read about this opportunity.