About Imperfect
Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.
We’re headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
We’re looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
About the Role:
Imperfect is looking for a dynamic thought leader to join our Customer Insights team. This candidate should be able to balance high-level planning with boots-on-the-ground tactics to understand and improve how to best serve our customers. This role requires a high level of analytical problem solving, project management, and collaboration as you design and implement process efficiency strategies. The role reports to our Director of Customer Insights.


    • Uncover insights that the company takes action on to achieve our goals through quantitative and qualitative research analysis in conjunction with behavioral and transaction analytics
    • Identify and resolve root cause issues found within insights working closely with internal partners.
    • Create closed-loop processes both internally and externally with customers.
    • Facilitate and manage cross-functional special projects including retention, growth, and customer satisfaction as necessary.
    • Serve as a thought leader across the company and represent the customer. Move teams into action by effective storytelling.
    • Develop and create research projects as needed to answer business questions. Including but not limited to: surveys, interviews, focus groups.
    • Wear all of the hats when they need to be worn.

Skills and Qualifications:

    • 5-7 years of experience in Customer Insights, Customer Experience Strategy, Strategy/Management consulting preferable within e-commerce /or retail companies
    • Skilled at qualitative analysis (synthesizing open-ended questions, interview videos, etc.)
    • Experience in program and project management without direct oversight of your stakeholders.
    • Experience in conducting quantitative and qualitative research (survey design, programming, interviews)
    • Level of expertise with Excel, PowerPoint, CRM systems, SQL, and/or Lean analysis.

About You:

    • You are analytical. Your ideas for improvement programs start and end with data.
    • You are comfortable with the unknown and can build a new process from the ground up.
    • Process efficiencies are second nature. You can identify inefficiencies at first glance and develop a plan to solve for them.
    • You have a start-up mentality, making the most of what you have available to you through creative and innovative solutions.
    • You get things done, driving short-term results while planning for long-term solutions.
    • You are equally comfortable presenting to executives or working side-by-side with our customer-facing team.
    • You have a positive, team-oriented mentality. We are better together.
    • You are passionate about our mission to eliminate food waste and create a better food system for all.

Details of Position:

    • Full-time exempt position reporting to the Director of Customer Insights
    • Candidate can be remotely located within the US
    • Salary and employee stock options commensurate with experience
    • Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!
    • Travel may be necessary

Physical Requirements:

    • Sedentary work; involves sitting most of the time
    • Occasional movement around the office may be necessary
    • Regular work with computers, including keyboards, mouses, and screens
    • Standing desks and / or other ergonomic accommodation is available upon request
    • Regular use of mobile devices, including smartphones and tablets
    • Occasional facilitation of customer experience, grocery packing, or delivery teams, as necessary. May need to lift up to 50 lbs.
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
How we are protecting employees from COVID-19
At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.
We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.