Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

We’re Looking For A: Customer Service Representative

Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)

Call Center Hours of Operation: All shifts include at least one weekend day

  • 7:00AM-6:00PM MST Monday-Friday
  • 7:00AM-5:00PM MST Saturday/Sunday

Training Schedule: Paid Virtual training (4-5 weeks)

  • 8:00 AM to 4:30 PM MST Monday-Friday

The Golden Difference. How are we different from other companies?

  • Medical, Dental, and Vision insurance for no cost on employee-only plans
  • Employee Stock Ownership Plan
  • 401k retirement contribution
  • Paid vacation, paid sick time, paid holidays, and floating holidays

What You’ll Be Doing:

  • Handle various accounts simultaneously
  • Research and reconcile problems concerning charges and payments
  • Correct/update customer information as appropriate
  • Document accounts with actions taken/customer requests
  • Work with customers to increase membership retention, sales, and overall brand loyalty
  • Place orders for customers as requested
  • Track shipments
  • Meet standard call center performance metrics
  • Perform other Duties as assigned

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

  • Maintain strictest confidentiality and discretion regarding customer information
  • Demonstrate critical thinking and problem solving skills
  • Adapt in a fast paced environment.
  • Initiative to work independently
  • Excellent attendance is required
  • Flexibility to work additional hours as may be required
  • Strong organizational and leadership skills
  • Strong attention to details
  • Strong customer service orientation
  • Strong understanding of phone etiquette
  • Must be able to effectively cope with typical job stress
  • Must be able to establish and maintain effective working relationships with others.
  • Must be able to contribute to a positive working environment.