Overview

About Us
Reify Health is changing the way medicines are developed by connecting and empowering the clinical trial ecosystem. We are a team of researchers, entrepreneurs, technologists, and healthcare-obsessed professionals building solutions that eliminate some of the biggest challenges in clinical research.
We care about the people who care for people…and we have fun while doing it.
As an Associate on our Customer Success Team, you will have the important responsibility of ensuring that clinical research professionals have an overwhelmingly positive, valuable experience when using Reify Health’s SaaS product. In streamlining our customer’s onboarding experience and seamlessly implementing our products, you will have an impact on the progression of clinical trials. As you learn and develop expertise as part of your role, you will have the opportunity to progress and take on different responsibilities within Reify Health.

What You’ll Be Working On:

    • Introduce, onboard and build ongoing relationships with clinical research teams who are new to our product
    • Engage and manage a portfolio of clinical research sites to drive adoption, retention and stellar customer satisfaction, and ultimately help our sites be more successful at recruiting and enrolling patients for clinical trials.
    • Be the customer’s champion by providing ongoing support and helping them utilize new product features
    • Share customer and user feedback to Reify’s Product and Design Teams and help them translate the feedback into features that delight Reify users and create unique value for Reify’s customers.
    • Review and analyze data from clinical trials and create reports that our customers can use to better manage their clinical trials
    • Support the Customer Team with ad-hoc projects to support our customers and improve the value they experience from our product

What You Bring to Reify Health:

    • Prior experience working in customer service/success and/or in a client facing role, preferably at a fast-growth SaaS or PaaS technology company.
    • 2+ years of work experience
    • Prior experience in customer facing activities that include: on-boarding new customers, developing and executing on a customer success program, developing and executing on programs to drive product adoption and engagement, consultative value add discussions with customers.
    • Prior experience in ONCOLOGY clinical research/trials is preferred
    • A passion for improving healthcare and a desire to join a startup
    • Proven ability to work in a high-growth environment
    • Business Level Fluency in one or more foreign languages is preferred, but not required
    • Excellent communication (written and verbal) and collaboration skills.
    • Strong ability to build and maintain professional relationships.
    • Adept to learning and utilizing new technologies and softwares
    • Solution-oriented thinking, a zest for learning and a willingness to help whenever needed
    • Bachelor’s Degree required

Compensation and Perks

    • Competitive Salary and Stock Options Salary and stock options commensurate to your experience and expertise
    • Remote First Our workforce is geographically distributed so that we are attractive to a broader population of candidates
    • Comprehensive Health/Wellness Coverage 100% premium coverage for you (and >50% for your dependents) for: Top-tier health plan (with option of HSA), Dental, Vision, Disability (short-term and long-term), Life insurance (for your entire tenure at Reify), 24/7 access to doctor by phone or online via telemedicine coverage
    • Retirement Plan 401(k) plan with employer matching program
    • Company-provided Workstation You will be issued a brand new MacBook Pro laptop
    • Location Convenience & Transportation For employees who are local to Boston, and want to visit the office, we are located two blocks from Downtown Crossing. Free monthly T pass. Full suite of office accommodations provided by WeWork: unlimited coffee, infused water, and more
    • Vacation and Holiday Flexibility Generous paid time-off policy that accrues with your tenure at Reify which includes holiday flexibility and parental leave
We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: We are unable to sponsor work visas at this time.