Overview

Director of User Experience, Commerce Hub

We’re searching for a results-driven design leader to join our UX team to help shape the future of our newest product line, Commerce Hub. You’ll be leading and developing a team of product designers and partnering with product management, engineering, and research leaders to drive the vision for helping thousands of small/medium businesses run their commerce process in HubSpot. This role has an opportunity to have a major impact in an emerging business line that is critical to HubSpot’s business strategy. We value leaders who are empathetic coaches, set a high bar for design quality, and are excited about collaborating with cross-functional partners. This leader should also have the ability to communicate and influence a large dynamic organization to help bring the team’s ideas to the world.

What types of problems do we work on?

The Commerce Hub Product Line is a dynamic 0-to-1 space where leaders need to be adaptable and resourceful. Those who thrive in this role will exhibit these qualities. We focus on product-led growth, meaning we run numerous experiments to optimize customer conversion. Our product is entirely self-serve, requiring a seamless product experience from discovery to adoption. We’re looking at 2024 as a year to establish a team operating system that will help us achieve our growth goals. If you’re a design leader who likes the challenge of maturing a team, here are some things to get excited about:

  • We’re helping small and medium-sized companies grow their businesses with our billing/invoicing tools and payments processing solutions
  • From small teams just spinning up to medium-sized orgs that are scaling, we design products that help the front office deliver a more connected experience for their customers. Offering an efficient B2B buying experience across a variety of channels is core to delivering that connected experience.
  • We’re transforming how our customers sell by building a sales experience that deeply integrates their sales pipelines with commerce data, providing greater efficiency, better reporting, and more accurate forecasting
  • You’ll be joining an existing leadership team with UX, PM, and Engineering peers. You’ll work together to set the product strategy and operating system for the product line
  • You’ll work with your direct team of 2 managers and ~12 IC designers on design strategy and execution
  • You’ll partner with several UX leaders to create a healthy culture and sense of belonging in Commerce Hub

How do we design?

  • Design at HubSpot is both grounded in experience design fundamentals and a deep belief that small autonomous teams are the best way to get excellent work in customer’s hands.
  • We value solving for the customer above all else
  • We give each designer the responsibility and ownership to chart the course for their designs throughout the product and across teams
  • We deeply respect User Research and Content Design, and work closely and cooperatively with them whilst designing
  • We carefully lead and maintain a high-functioning, usability-centered design system and design language with our front end teammates
  • We’re embedded on small teams with engineers and product managers in sane, sustainable ratios.

We are looking for people who:

  • Have partnered with product and engineering leaders to establish objectives, align on high-level strategies, and inspire teams to execute
  • Bring demonstrated success delivering intuitive products – we value consumer-grade experience quality while solving enterprise problems
  • Have a developed sense for balancing speed, quality, and consistency of design
  • Have experience leading design or UX in B2B commerce and/or payments. Direct experience leading product-led growth design teams is highly desirable
  • Practiced in coaching designers to identify and drive impact that is great for customers and good for business through clear and actionable feedback
  • Can manage complex scenarios and drive clarity from ambiguity
  • Co-create design strategy with peer leaders and designers and influence execution
  • Several years of building and scaling a high-performing team of designers, leads, and managers
  • Understand how to foster team health and bring a sense of mission as functional lead of a line of business. This includes creating a safe space for feedback, thoughtful team organization, aligning strengths to problems, and providing opportunities for career growth through additional responsibility or impact

About UX at HubSpot

Our UX team is a passionate and diverse group of more than 250 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!

Want to know more about product design at HubSpot?

Location: This role can be based anywhere in the USA, or Quebec / Ontario, Canada.

One more thing you should know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

But you might not feel like you “check all the boxes” as you read this job post. We get it. And we feel these things ourselves, too. But we hope you’ll apply anyway because we’ll take great care in working with you. 🧡

Cash compensation range: $236,000 – $377,600 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy from Katie Burke, HubSpot’s Chief People Officer.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, all HubSpotters are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

 

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

 


 

Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.

 


About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.


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