Overview

The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.

But we are more than just an empowering platform powered by advanced technologies. We are a collaboration of exceptional, highly skilled people with multi-disciplinary expertise, and are building our team to support our ambitious growth plans. Cayuse’s foundational strength comes from our customer and employee focused values and commitment to industry-leading solutions. It’s an exciting time to become a key member of our growing team.

Job Title: Manager Product Operations
Reports To: SVP, Product Management
Location: Remote
Department: Product
Job Type: Full-time

The manager of Product Operations is a leadership role at Cayuse running operations of our extended products, globally. This position reports to and works closely with the SVP of Product Management Will be involved in strategy, planning and operations for all Products. They will also work closely with all the Cayuse executives, product managers, and cross-functional operational leaders to drive a culture of product management transparency, and operational excellence commensurate with a high-growth company. The overall goal with this position is to improve our product release process, foster a culture of product management transparency, strengthen our ability to understand our users through data collection via our products, and provide suggestions for continuous improvement.

This leader will oversee all aspects of product operations and communications, including orchestrating cross-product roadmap processes, tracking and documenting delivery milestones and progress, running annual planning and budgeting, analyzing productivity and cost trends, and reporting to executive and C-level audiences.

Your Challenge: 

  • Working with product managers to refine and lead a centralized process across products to generate strategic roadmaps shareable with sales/marketing, senior executives, and customers.
  • Track and communicate progress against key product initiatives and roadmaps company-wide, with clear and early indications of at-risk or missed timeframes and implications to dependent commitments.
  • Manage and optimize the company’s release management process across all products, including direct management of the content manager, release checklists and timing, quality controls, and internal communications.
  • Develop key performance metrics, collect and analyze product data, and make process optimization suggestions for product management and product usage.
  • Collaborate with Engineering and Finance to report on and optimize key cloud metrics including costs, gross margin, and uptime.
  • Support all aspects of annual and quarterly product planning including product strategy, business reviews, annual budgeting and hiring plans, and R&D senior executive staff meetings.
  • Manage all tools and systems used across the product management team, establish internal best practices, and ensure effective and consistent usage.
  • Develop and manage regular cadence operating calendar, including regular reviews of products and key programs, and progress against KPIs

To thrive in this role, you have:

  • 10+ years of experience- a combination of software product management and operations/PMO expertise and proven leadership experience
    Experience in Enterprise SaaS/cloud software companies that employ modern product management and software development techniques
  • Strong operational background and track-record of driving and making data-driven decisions and programs
  • Experience working with global, geographically distributed and remote work organizations.
  • Demonstrated experience and success in building strong relationships with stakeholders and cross functional partners across high growth organizations of scale, including C-team and cross department leadership.
  • Aptitude for technology and ability to connect technical concepts with client value
  • Highly analytical and problem-solving skills; ability to break down ambiguous problems and turn them into data-driven insights and actionable solutions, and able to trouble-shoot issues quickly yet thoroughly, to make impactful recommendations.
  • Dedicated to process improvement using data to drive decisions
  • Ability to focus on progress and results; a natural problem solver
  • Highly organized with exceptional attention to detail and demonstrated ability to execute on large, complex, cross-functional projects
  • Passion for operational excellence with demonstrated success driving process improvement and change management with empathy
  • Ability to adapt quickly to changing priorities, assignments and roles.
  • Ability to lead both individual and team workloads, to help succeed with goals and deadlines
  • Ability to prioritize and focus in a results-driven environment where trade-offs are crucial skills; able to assess a situation and quickly make decisions.
  • Extraordinary verbal and written communication and presentation skills.
  • Strong bias toward action, rolling up sleeves when needed.
  • Computer Science or related undergrad, MBA preferred

Benefits:

  • Medical – Employer pays 90% of employee premium (PPO + HSA available)
  • Vision
  • Dental
  • Short term disability covered
  • Generous Paid Time Off
  • Commuter benefits
  • Parental Leave
  • Casual Work Environment
  • 401k
  • Wellness Incentives
  • Sit-Stand workstations
  • Cold Brew + Kombucha on tap!

Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.