Overview

Tackle is the leading solution built to help software companies generate revenue through cloud ecosystems. Our platform and our team come together to help our customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through the Cloud Marketplaces.

Tackle works with more than 500 software companies including Auth0, CrowdStrike, HashiCorp, Lacework, New Relic, Snyk, VMware, and many more at every stage—from companies scaling their go-to-market to the largest software companies in the world. We are venture backed by three of the world’s top SaaS investors—a16z, Bessemer Venture Partners, and Coatue—to execute on our mission to positively transform the way that software is sold.

The Documentation and UX Writer creates and manages product content for the Tackle product. Alongside the Product Content team, you will be designing with words. Your direct focus will be to support product teams by writing and editing technical product documentation and microcopy, to give users a strong learning experience in our enterprise software. You will contribute to the overall improvement of both the content and the systems that maintain it. As part of the UX team, you bring a user-centered focus to make our documentation and product language match the needs of our intended audiences. You are a strong communicator and experienced at organizing information.

In This Role You Will:

    • Support a consistent product content practice at Tackle. Write, edit, and maintain clear, concise content that aligns with our style and templates.
    • Contribute to and help maintain our style guide. Embrace a “plain language” approach.
    • Collaborate well with UX, Product, and Engineering teams to understand Tackle’s product goals and audiences as you work.
    • Partner with subject matter experts across the company to deeply learn the Tackle platform and inform technical topics and support microcopy needs.
    • Manage tasks across a variety of teams and deadlines with flexibility, accuracy and efficiency.
    • Assist with researching user needs. Have empathy for our users.
    • Participate in reviews; give and receive feedback with curiosity and kindness.
    • Embrace a culture of respect, inclusion, collaboration, and transparency.

You Should Have:

    • 2+ years writing technical product documentation and microcopy for enterprise products (B2B).
    • A portfolio that demonstrates your technical documentation experience and UX writing skills. We must have samples to consider your application.
    • Excellent communication and collaboration skills.

You Will Stand Out:

    • Familiarity with Agile, experience with Github, Jira, and developer-centric workflow
    • Experience with content management systems that support workflow, versioning, localization, and publication
    • Skills in CSS, HTML, Javascript
    • Experience with user research and methods to track metrics

Full-time employees currently enjoy these amazing perks and benefits:

·       Work remotely from anywhere within the US & Canada

·       Competitive salary

·       Health, dental and vision coverage

·       Company off-site summits

·       Monthly wellness reimbursement

·       Internet and phone reimbursement

·       $1000 home ergo/office set up

·       Generous vacation plan & flexible work hours

·       401k + matching

·       Technology tools to do your best work

·       Company surprises and swag

·       Awesome co-workers

TACKLE VALUES:

Start with the customer – We succeed when our customers succeed. That’s why every role at Tackle leads to the customer. We exist to support, guide, and empower our customers.

Explore and experiment – We are curious and creative at work, always looking for innovative ways to improve. We continuously iterate and push the boundaries of what’s possible. Tackle is a safe place to try new things.

Learn and grow as a team – We seek and share knowledge across Tackle. We actively connect and collaborate with others. We welcome different perspectives and invite healthy debate.

Celebrate wellness – We value work-life harmony and personal well being. We share and appreciate stories of wellness every day. We are remote by design, so all Tacklers have the freedom to be their best selves.

Tackle together – We work openly and transparently at Tackle. We are caring, empathetic, and kind. Every Tackler plays a part in our welcoming, inclusive culture.

The Hiring Process:

We have a transparent and streamlined hiring process that can typically be completed in one to two weeks:

• Phone screen

• 3 additional video chat interviews (on occasion there may be opportunities for in-person interviews)

• Some positions may require a take home test (this will be communicated to the candidate)

We are a welcoming, diverse team with a wide range of backgrounds and experiences. We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States and Canada.

Tackle.io is proud to be an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Tackle makes hiring decisions solely based on qualifications, merit and business needs at the time. We hope to empower and support every individual and celebrate the diverse cultures, perspectives and experiences in our teams. Our Equal Opportunity policy applies to all employment practices within Tackle.