Hi, I’m Lacey, Head of Employer Branding and Internal Communications at Customer.io 👋

We’re looking for someone to join our team who is passionate about social media and crafting employee stories. This role will highlight what it’s like to work for Customer.io and showcase our company culture through social media. This is a new role for the company, so we want someone excited to build a social strategy and try new things!

The ideal candidate will be enthusiastic about celebrating our company achievements, spotlighting the voices of our employees, building social media brand ambassadors, and must be a creative genius.

Some things you’ll do

  • Create a fun, creative, and engaging strategy for the employer brand social media channels (Instagram + LinkedIn). And identify new channels we should be on (hello, TikTok?).
  • Develop and oversee an Employee Advocacy Program with our current and former team members.
  • Establish a social media content calendar and cadence of posts to increase our followers and reach.
  • Assist with the employer brand content strategy to ensure fresh and captivating content for social media channels.
  • Optimize our social media strategy by analyzing data, metrics, insights, and applying best practices.
  • Partner with the Operations leadership team and hiring managers to reach our targeted audiences.

What we’re looking for

  • A passion for experimenting and trying new things! You understand social media best practices and trends and bring new ideas to help push us forward.
  • Experience developing a social media strategy and an Employee Advocacy Program.
  • A creative eye! Familiarity with Figma and Adobe Creative Suite is a plus to utilize brand templates.
  • Excitement and drive to be part of a new team that will significantly impact the organization.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 3,500 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $80,000 – $85,000 USD depending on experience and subject to local market rate adjustment.

Benefits at Customer.io include:

  • Unlimited PTO – we recommend 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 100% medical, dental, vision, and supplemental insurance for you and your dependents
  • 12 weeks paid parental leave – for birth, adoption, or foster care
  • 401k retirement matching – up to 5% dollar for dollar match to retirement contributions
  • Health and wellness allowance – Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
  • Home office stipend – Up to $2,000 USD to help you get your home office set up so you can do your best work
  • Internet + cell phone reimbursement – Up to $200 USD per month for your internet and cell phone plans
  • Co-working space reimbursement – Up to $300 USD per month for those times you’d prefer to work in a co-working environment
  • Learning + development – Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops – anything that will help you develop your skills
  • 1 month paid sabbatical after four years at Customer.io – to treat yourself to a vacation, or spend however you choose
  • Company retreats twice a year – we are planning for our Spring 2022 retreat to be in Athens, Greece!
  • Flexible schedule, work anywhere you want! – as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below by 9am PT on January 3rd and tell us why you’re interested in the position! In your cover letter, be sure to tell us your favorite Instagram brand and why. Please also include an example of your work. There is no advantage to applying early so put your best foot forward. We plan to respond to all applicants by January 10th with a status update about your application.

Here’s what you can expect from our hiring process:

  1. 30 minute video call with our Recruiting Manager, Symone
  2. 45 minute video call with the Hiring Manager, Lacey
  3. 30 minute video call with two potential team members
  4. Take Home Assignment
  5. Final Interview with Sonja, VP of Operations