Overview

Air is a Creative Ops System for Marketers. Our product automates the mindless tasks that marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised +$28M from world-class venture capital groups including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

We need an experienced Enterprise Customer Success Manager who can build, maintain and grow relationships with Air’s biggest Enterprise customers. You will help expand our business by prioritizing customer delight and develop a deep understanding of our product and strategy. You should be solutions oriented and genuinely interested in helping customers. This is a fast-paced role of high velocity. You should be patient, resourceful, strategic, and in agreement that consistency + extra effort go a long way.

Requirements

You’ll be an essential adoption and expansion player on the Go-to-market team at Air. Reporting directly to our Head of Customer, you’ll act as customers’ primary point of contact for day-to-day business objectives, operations, business reviews, communications, and success planning. No two days will look the same. As an early member of our success team, you will be instrumental in helping define our sales-assisted motions. You can expect to receive broad ownership and autonomy on customer communication, presentation & documentation, organizational dynamics, and overall strategy.

This role will require coordination with a wide range of Air teams, including: Growth, Product, Marketing, Data Analytics, Design and Leadership.

30 Days

By the end of 30 days, you will have integrated into all CX processes, pods, and met with members of the Go-to-market team. You’ll also be up and running on all tools.

3 Months

By the end of 3 months, you have refined our understanding of our customer, how we communicate with them, and solve their problems.

6 Months

By the end of 6 months, you’ll have successfully build strong and lasting relationships with our strategic customers, and influenced retention and expansion outcomes.

Benefits

Our company culture was built around a tireless pursuit to be the best at what we do. We’re entrepreneurial and focused: tackling problems head-on without ego. We communicate with empathy. We speak directly, listen thoughtfully, and ask questions. We previously worked out of a cozy warehouse in Brooklyn, but are currently distributed around the globe. This is a remote role.

Air contributes 90% to medical, dental, and vision insurance and 75% to dependent coverage. Employees also have life insurance, disability insurance, and membership to One Medical. We offer a generous work from home stipend, professional development reimbursement, and unlimited vacation days. Although we are still early stage, we are always seeking ways to invest in the long-term health, wellness, and continued education of our employees.

At Air, we believe that it takes a diversity of thought, culture, race, sexual orientation, and outlook to build a world-class business. We value unique contributions and welcome people of all backgrounds, experiences, and perspectives to join us at Air.

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