Overview

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

Since the beginning, we’ve developed a reputation for helping leading companies better understand and build trust with their customers. In that time, we’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In May of 2021, we raised $500M in Series E funding, but we’re not stopping there.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! #WeAreCSquad

About the Opportunity:

As an Implementation Manager, you will be responsible for technical implementation to ensure the success of Contentsquare’s customers. You will serve as a member of the Strategic Services organization responsible for technical implementation of the Contentsquare’s solutions and for providing services.

What You’ll Do:

    • Manage the Onboarding and Ongoing Technical activities for Contentsquare’s Customers and Prospects
    • Act as the main point of contact for any technical implementation related matters
    • Manage Customer and Internal Stakeholders’ expectations during Onboarding and Deployment
    • Work closely with Contentsquare’s Account Managers and Customer Success Managers and lead technical implementations

What You’ll Need to Succeed:

    • At least 2 years of experience in technical implementation or support roles, ideally in SaaS company
    • Strong working proficiency in web technologies like JavaScript, CSS, HTML
    • Application Development experience. (iOS/Android)
    • Define and create Integration SOWs
    • Project management of integrations or custom development
    • Proven experience in customer-facing roles with preferably SaaS organizations of global companies
    • Strong analytical and problem-solving skills
    • Exemplary written and verbal communication skills
    • At ease with managing and prioritizing multiple projects at the same time
    • The ability to work well in a global, dynamic, cross-functional, team-based environment
    • Good understanding of Agile development processes and Methodologies would be a plus!

#LI-Remote #BI-Remote

Why you should join Contentsquare

– Our clients, partners and investors love our industry-leading product

– We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

– We are a fast growing company with a track record of success over the past 10 years while also operating with the agility of a startup, which means a huge opportunity to make an immediate and lasting impact

– We’re human first. We hire talented people and provide them with the trust, resources and flexibility to get the job done

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

– Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues

– Generous paid time-off policy (every location is different)

– Immediate eligibility for birthing and non-birthing parental leave

– Wellbeing allowance

– Home Office Allowance

– A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours

We offer many benefits in various countries — ask your recruiter for more information

Uniqueness is embedded in our DNA as one of our core values. We welcome everyone to apply.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.