Perform service support activities, troubleshoot, and repair IT Cooling products and electro-mechanical equipment for the Critical Power Solutions Division (CPSD). Schedule technical sales or service support for customers.


  • Perform on-site customer service of CPSD IT Cooling products to include start-up service, preventative and remedial maintenance, field modification, and testing.
  • Troubleshoot refrigeration and electro-mechanical equipment using schematic and mechanical drawings, procedure and troubleshooting documents, and hand-held and computer-based test equipment. Perform repairs or replacements of equipment as necessary.
  • Perform refrigerant system repair work when needed, including leak detection, reclamation of refrigerant, evacuation, and charging of R410A.
  • Evaluate, troubleshoot, and repair HVAC electric, control systems, and engineering products.
  • Perform refrigerant related tasks such as reclaiming, measuring, charging, pressure testing, and evacuating HVAC units.
  • Provide technical support to internal and external customers, including third party service organizations, and end users.
  • Inspect and test returned products and components and systems to determine defects and/or operational status.
  • Schedule and provide emergency technical support and field service on an on-call basis.
  • Maintain service records and documentation of services provided. Prepare necessary documents related to installation, testing, repair, and customer support.
  • Provide field support and assistance with CPSD’s power equipment projects as required.
  • Submit accurate expense reports into the Company for reimbursement on a timely manner in accordance with Company policies.
  • Further the goals and a positive image of the CPSD by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.
  • Know MEPPI’s Quality, Safety, and Environmental Policies. Be able to fully discuss the importance of these policies and how they impact work.


  • Associates Degree in HVAC, Electrical Electronics, or related technical field with 2-5 years of experience with troubleshooting and repairing HVAC systems, or equivalent education and experience.
  • Intermediate knowledge of HVAC systems as gained through experience or successful completion of technical training courses.
  • EPA Section 608 certification.
  • Advanced knowledge and proficiency of mechanical and electronic test equipment
  • Ability to read and understand technical drawings, blueprints, electrical schematics, and bills of materials.
  • Advanced analytical and problem-solving skills.
  • Advanced interpersonal communication skills required to communicate with customers, employees, and vendors.
  • Intermediate computer skills with emphasis of Microsoft Office products, timekeeping systems, and expense reporting systems.