Perform service support activities, troubleshoot and repair single and three-phase uninterruptible power supplies and peripherals to internal and external customers for the Service Center Division. Schedule technical sales or service support for customers including emergency service calls.


  • Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenance field modification, and testing.
  • Provide technical support to internal and external customers, including third-party service organizations and end users.
  • Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and/or operational status.
  • Schedule and provide emergency technical support and field service on an on-call basis.
  • Work with other MEPPI departments to determine product solutions for improved performance and protection.
  • Attend daily project meetings as required.
  • Identify, evaluate, and repair routine product failures. Identify and escalate non routine product failures to Supervisor.
  • Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., recommend battery upgrades).
  • Troubleshoot malfunctions to a board level in an UPS system with minimal guidance.
  • Maintain service records and documentation of services provided. Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment.
  • Guide less experienced technicians on troubleshooting system failures.
  • Submit accurate expense reports into the Company for reimbursement in a timely manner in accordance with Company policies.


  • Associates in Electrical Electronics or related technical field with 4 years of experience in troubleshooting and repair of a technical, electrical and/or electronic product, or equivalent education and experience.
  • Intermediate knowledge of UPS products, services, and peripherals including knowledge of common electrical equipment used in data centers.
  • Advanced knowledge and proficiency of mechanical and electronic test equipment including operation, data collection and data reporting.
  • Basic knowledge of communication and networking protocols.
  • OSHA-10 construction and NFPA-70E certification.
  • Advanced interpersonal, communication and presentation skills required to communicate with customers, employees and suppliers.
  • Advanced analytical and problem-solving skills.
  • Ability to read and understand detailed equipment schematics and facility one-line drawings
  • Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.