Overview

Starburst is on a mission to modernize data access & analytics. Our company was founded in an unusual way; with customers and revenue from the beginning! Our growth is already ahead of some of the most successful software start-ups, and we don’t plan on slowing down.
We believe our opportunity is huge. Every large company in the world suffers from a data silo problem. Traditional data warehouse products approach the problem with old solutions that breed inefficiency and ultimately can’t help business analysts run fast analytics on all their data.
Starburst provides a modern solution that addresses these data silo & speed of access problems. Starburst helps enterprises harness the value of open source Trino (formerly PrestoSQL), the fastest distributed query engine available today, by adding the tools and 24×7 support that meet the needs for big data access at scale. Ultimately, Starburst helps organizations run analytics anywhere to make better business decisions.
Role Overview:
This role is for someone who is looking to develop their information technology support knowledge by contributing to the IT team‘s operations. Some information technology support foundational knowledge (whether through work experience, education or self-taught) is required for this position. Your ability to successfully carry out cross-functional work will require strong communication skills, patience, and a solution-oriented attitude.
You’ll work with an energized team that cares deeply about the success of these initiatives, and leadership that values work-life balance, an inclusive culture, and your career development.
Day In The Life:
You check your ticket queue and see that you’ve received some internal support questions from one of our stakeholders. (Starburst Data employees) You’ll take action on the ticket and move it from the backlog to “in process”. You will identify a resolution through your own research and troubleshooting, or by asking your teammates. Once resolved, you will move the ticket to “done”
Each day you’ll attend the daily standup, to share what you were able to achieve yesterday, what you are planning to achieve today, and to highlight any blockers to the team. When not working on tickets, you will be strengthening your technical writing skills by contributing to the IT Knowledge Base (KB) and document repository.
This is a full-time, 40 hours per week paid internship during Summer 2021.

Responsibilities:

    • Assist senior members of the information technology team with internal support and operations. There is flexibility in where your work will be focused based on your strengths and interests, but it will include some combination of the following:
    • Apple Mac O/S troubleshooting and support
    • Hardware purchasing logistics
    • Asset/device Management
    • Basic Okta Administration
    • Analyze user system needs and issues, and identify potential process improvements.
    • Identity and access management

Requirements:

    • Any experience (whether work experience, formal education, or self-taught) in desktop support, OR Okta, OR…  (experience in all three of these areas is not required)
    • Office 365 administration
    • Strong communication abilities, ability to work with technical and non-technical stakeholders
    • Willingness to ask questions! You are here to gain knowledge and we want to help you learn. We are also here to learn from you as well so pointing out any gaps is helpful to us.

Nice-to-haves:

    • Understanding of security standards and best practices
    • Experience using AWS, GCP or Azure
    • Experience with Slack
    • Experience with Jira
    • Experience with Google Workspace
Location: This s a remote position. Depending on office reopening timeline/local government guidance, you may eventually be able to join the team in our Boston HQ (location TBD). Coming into the office would be completely optional. We prioritize the health of employees and we recognize that everyone’s circumstances are different.
Team: Information Technology (IT)Timeline: Summer 2021Hrs/week: Full-time
Headquartered in Boston MA with offices in Warsaw and London and employees across Europe and the Americas, we are committed to hiring where the talent is.
Starburst Data, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.