IT Engineer

Overview

Posit creates great software that helps people understand data and make better decisions in real-world applications. Our core offering is an open source data science toolchain, and we aim to make it available to everyone, regardless of their economic means.

You will own:

• Manage and respond to incoming support requests. Provide an escalation path for employee technology issues. Be a point of contact for Mac, PC and application support.
• Maintain and support core systems such as Google Workspace, Confluence, Jira, Zoom, and Slack.
• Maintain, and support SaaS vendor configurations, end user device controls, system access controls, and patch management according to approved guidelines.
• Take a hands-on approach to technical implementations, be proactive about challenges or constraints, and manage them accordingly. Ensure security is up to standard at all times.
• Perform functional updates and maintenance of all IT-owned systems.
• Onboard and offboard employees-assigned devices. Track hardware lifecycles, manage troubleshooting, and the warranty process.
• Implement approved IT policies and procedures. Maintain documentation of critical functions you perform in the event you are unavailable.
• Maintain a thorough understanding of the company’s infrastructure. Create and maintain up-to-date documentation of services and functions.
• Create and implement training for staff on internal systems.
• Procure end user hardware and software according to approved guidelines.
• Perform scheduled audits of the systems under IT control.
• Collaboration with the IT team on ongoing projects and blockers.

You will assist with:

• Implement procedures for safeguarding information security and safety in IT procedures.
• Assist with tracking of all hardware/software assets – licenses, warranties, accounts etc. Identify trending and escalate before capacity issues arise.
• Document existing and changed operational processes. Ensure the documentation for each system and process is complete and maintained. Recommend and implement IT process improvements.
• Assist with implementing security frameworks and responding to audit requests as required.

About you:

• You thrive on solving problems through investigation and deductive reasoning, and aren’t afraid to ask for help. You are internally driven by curiosity and continuous learning.
• You invest in strong relationships with your colleagues and employ empathy when working through their technical issues. You have the ability to communicate with people on all levels, and can help make complex issues easier to understand.
• You are self-driven, demonstrate initiative, and maintain a high degree of professional conduct at all times.
• You are highly ethical, possess excellent decision-making capabilities, and execute good time management skills.
• You question assumptions, drive change to mitigate potential risks, and possess excellent documentation skills.
• You have a working knowledge of fundamental LAN/WAN technologies and IP protocols and are proficient with multiple versions of Microsoft Windows, Linux, and Mac OS operating systems.
• You have a working knowledge of authentication protocols and other methods of providing security for passwords and network communication, including Multi-Factor Authentication, and SSO.
• Experience in meeting goals in a fast-paced environment with rapidly evolving needs.
• You have technical working knowledge and experience with multiple SaaS vendors.