Overview

About Us

Merit’s verified identity ecosystem helps trusted organizations across government and enterprise solve critical real-world problems in workforce development, emergency services, licensing, education, defense readiness, and other sectors. Thousands of trusted organizations – including government agencies and nonprofits – use Merit for digital verification of credentials, licenses, training, and skills.

Using Merit, organizations can capture and certify people-data in containers called merits (Watch this video to learn more: What is Merit?), and grant them to individuals. All of an individual’s merits are stored in one place, providing people agency over their verified data, giving people secure access and selective sharing with other organizations.

By connecting organizations and individuals, the Merit Platform supports a robust verified identity network that serves as a source of truth and trust for entire industries; bringing visibility, liquidity, and trust to people’s data.

Florida Division of Emergency Management

The Florida Division of Emergency Management partnered with Merit to provide a fast, secure, paperless solution for the verification and time-tracking of thousands of volunteers and paid medical professionals assisting with the statewide COVID-19 vaccination efforts. As a result of our work together, FDEM was named a StateScoop 50 Award winner for the State IT Innovation of the Year.

Ohio Department of Education – Afterschool Child Enrichment (ACE) Program

After the Ohio State Legislature created the $125M 2-year Afterschool Child Enrichment (ACE) educational savings account program, the Ohio Department of Education (ODE) contracted Merit to inform parents, guardians, and businesses about the new opportunity and eligibility requirements. Merit developed and delivered support systems, workflows, and digital assets for the ACE program. ODE issued digital credentials to parents and guardians certifying student eligibility, enabling them to use the grants with service providers listed in the Education Marketplace, and the Ohio ACE app is a single destination to view account balances and submit claims.

Virginia’s Department of Professional and Occupational Regulation (DPOR)

DPOR partnered with Merit to streamline licensing and digital credentialing for the more than 300,000 Virginia’s Department of Professional and Occupational Regulation (DPOR) partnered with Merit to streamline licensing and digital credentialing for the more than 300,000 professionals across more than 40 industries that are required to have a license to work. With Merit, those licenses are now digital, accessible, and easily verifiable by consumers and businesses.

Merit’s salaries are competitive and transparent. Here’s a look at our pay bands based on different roles.

Our Values

Merit’s values are more than just words on paper – they permeate the company’s brand, culture, products, and even individual actions. Our values are:

Everyone is a friend. We see opportunities everywhere because Merit has endless ways to grow the already vast and self-propagating Verified Identity graph.

Building a network of truth and trust. Merit is modeling the real world of Verified Identity into a digital one, built on merits. Society values truth, and merits represent truth.

A rising tide lifts all boats. We think about entire industries and how to make the most impact on people’s lives. When we succeed, our employees, partners, and everyone on Merit should succeed.

Measure to meaningfully improve. Work is measured by output, not vanity metrics, and the things we do measure have goals.

Use Merit to build Merit. The strength of the Merit network, platform, and company compounds with the addition of every partner, consumer, and employee.

The Role

Salary Band: $106,650 – $120,550

As a Learning Solutions Designer at Merit you will join our People Operations team in supporting all Merit employees through their full lifecycle. You will join a highly motivated team in providing excellent resources to our workforce to ensure all employees have what they need to be successful at Merit. You will collaborate with stakeholders across the organization to consult on learning experiences to improve business performance and to help Merit stand out to employees and customers alike.

Merit is a startup environment where you will be expected to roll up your sleeves, take initiative, and get creative about finding solutions to challenges. This is a full-time, 100% remote role.

Responsibilities

    • Design and develop learner-centered, performance-based solutions using adult learning methodologies and a variety of delivery methods from job aids to instructor led training.
    • Create highly effective interactive content using appropriate systems and software as needed.
    • Develop a working knowledge of all aspects of Merit’s business and draw upon the expertise of diverse subject matter experts for content development.
    • Collaborate with People Operations team leadership to evaluate effectiveness of programs.
    • Improve learning outcomes by developing learning metrics, providing recommendations on curriculum strategy, identifying required revisions, and completing regular maintenance.
    • Collaborate with Design team leadership to ensure that all Merit training adheres to Merit design standards.
    • Create and maintain consistency of content development standards, quality expectations, and instructional design processes.
    • Proactively collaborate with team members, subject-matter-experts, and business leaders to anticipate and meet training needs.

Qualifications

    • 3+ years of relevant, practical experience in learning and development.
    • Understanding of learning technology and how it supports learning initiatives.
    • Proven experience designing blended learning experiences and working within a full cycle of instructional design including analysis, design, development and delivery.
    • Exceptional writing, design, and editing skills.
    • Ability to pivot and remain agile in a rapidly evolving environment.
    • Passion, creativity and a positive outlook with a commitment to excellence and high standards.

Soft Skills

    • Collaboration first approach. A strong team player who is able to manage input from multiple stakeholders and foster alignment to identify and deliver the most effective and impactful solutions for the collective.
    • Strong problem-solving skills. Able to quickly identify problems, assess accuracy and relevance of information, use sound judgment to generate and evaluate potential resolutions, and to make thoughtful recommendations.
    • Excellent communication skills. Talent for expressing information to both individuals and groups efficiently and effectively using multiple communication pathways. Able to take into account the audience and nature of the information (technical, sensitive, controversial) and adjust communication accordingly. Strong ability and willingness to practice active listening and to calmly deescalate frustration.
    • An eye for detail. A drive to approach all work in a thorough and conscientious manner with the goal of fully understanding scope.
    • Best in class customer service. A welcoming and supportive professional presence for all employees and a strong ability to assess individual needs, provide information or assistance to resolve issues or satisfy expectations, calmly and firmly set issues back on track, and show a strong commitment to providing excellent support.

At Merit, we don’t just accept differences, we celebrate, support and value it for the innate benefit of our employees, the competitive advantage of our products, and the strength of the communities we are a part of. Merit is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We will do our best to accommodate any disabilities or special needs you may have.