Why TrueAccord?

TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

The Opportunity:

The Manager of Human Resources provides the leadership necessary to deliver a broad spectrum of strategic and tactical HR support to employees and managers that are fully aligned with TrueAccord’s values and goals. This spectrum of support includes benefits administration, succession planning, change management, organization and development, office management, and payroll. The Manager of Human Resources improves the work environment by recommending new policies, practices, and benefits, monitoring and acting on staff career growth opportunities, compensation practices, and emphasizing and improving benefits and perks.

What You’ll Do:

    • Work closely with the Chief People Officer, People Operations and Talent teams to develop, implement, and continue to iterate on foundational People Ops programs
    • Provide counsel, guidance, assistance, and coaching to executives, leaders, and managers during complex employee relations situations across all geographies
    • Develops employee strategies for the organization and counsels managers and employees on the adherence to the policies, procedures, laws, and regulations
    • Partner with cross-functional teams to promote HR strategies
    • Developing and implementing human resources policies
    • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law;
    • Supporting strategic objectives
    • Support direct reports in developing their knowledge and expertise
    • Facilitates professional development, training, and certification activities for people operations staff
    • Manages and executes employee compensation and benefits strategies and programs
    • Develops and implements people strategies in alignment and support of business objectives
    • Deliver a top-tier benefits program, overseeing the provision of plan options including 401K, policy features, enrollment, systems, and other requirements
    • Listen and counsel employees on issues ranging from personnel matters to concerns with management Lead investigations and resolution of complaints of the highest complexity and sensitivity
    • Ensure all activities are in compliance with applicable federal, state, and local employment-related regulations, including EEO, FMLA, OSHA, ADA and ADEA
    • Partner with company leadership to maintain, improve, and recommend HR strategies across the organization

You’re Experienced in the Following:

    • Experience in building, coaching and leading a high performing HR team including remote teams
    • Strategy development experience around HR-specific OKRs, SLAs, culture, policies, and processes at a leadership level
    • Knowledge of leading global employee relations and compliance
    • HR experience including: Employee Relations, Performance Management, Compensation & Benefits, Payroll, and HR systems
    • Excellent knowledge of employment legislation and regulations
    • Strong attention to detail ensuring the highest level of accuracy
    • Outstanding communication and interpersonal skills
    • Broad knowledge of and experience with a wide array of HR programs and practices including employment law, compensation, performance management, leadership development, coaching, employee relations, change management, and organizational development and effectiveness
    • Experience supporting a fast-paced high-tech environment preferred
    • Entrepreneurial drive and a desire for continuous learning
    • Start-up experience is strongly preferred
    • Experience with the implementation of HRIS systems
    • Deadline‐driven and solutions‐oriented
    • Able to troubleshoot and solve problems or obstacles with minimal supervision either remotely or onsite


    • Bachelor’s degree or relevant experience

You Might Also Have:

    • Master’s degree
    • SHRM Certified

Benefits, Perks, and Culture

– Everything you need to work remotely

– Work with talented and motivated people in a fast-paced, mission-driven environment

– Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance

– Family-friendly policies – parental leave, flexible work from home

– Unlimited PTO

– Transportation benefits

– Paid time off to do volunteer work in your community!

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.