We are looking for someone that will act as the guiding light for your team’s decision. This person will collect and analyze contextual data about customer and industry trends, behaviours, competitors. Also this person is responsible to
give us insights on important advantage over competitors, target audience, and evaluate insights into new products.

Your impact:

  • Coordinate all stages of research*, such as: brief, stakeholder management, analysis of results and recommendation;
  • Responsible for continuous research tracking (Market share and brand image): relationship with institutes, supervision of information quality and construction of reports for internal dissemination;
  • Coordination of tests and internal and external panels with consumers (Internal and external base), alignment of needs with customer areas, questionnaire proposal and analysis.
  • You will find participants through the company’s base and other means, LinkedIn, social networks and so on.
  • Design and create user-friendly guidelines, reports, and data visualizations to facilitate the execution of data-driven optimization models and scenario comparisons by the end-user.
  • Identify relevant business KPIs and metrics that drive optimized objectives.
  • Prepare management reports that clearly define and analyze issues and recommend solutions to help management make informed decisions.
  • Investigate complex technical issues impacting the Bitso app service using a suite of tools, and document your findings and recommendations.
  • Excellent verbal and written communication skills, and can effectively work with an international, cross-functional team to achieve success

Who you are:

  • Strong written and verbal communication skills; Fluency Portuguese and in English
  • Intimate knowledge and experience with Google G Suite, JIRA, Confluence, Tableau, Zendesk, SQL, or similar products.
  • At least four years of experience in technical research, support specialist, data specialist, research engineer, or support engineer role.
  • PhD in Operations Research, Applied Mathematics, Data Science, Management Science, Computer Science, or related fields.
  • Proven ability to understand and simplify complex, technical topics for non-technical audiences
  • Acting with qualitative research (focus groups, ethnographic, etc.) and quantitative (product testing, tracking, brand image, screening, conjoint);
  • Worked in research institutes before

About Bitso:

Bitso is Latin America’s leading cryptocurrency platform. Our goal is to evolve how we think about and use money. We believe that we should all have the opportunity to use our money whenever we want it, and how we want it, without boundaries or schedules. To achieve this, we provide individuals with fast, cheap, seamless and user-friendly financial services powered by blockchain technology.

Cryptocurrencies do not rely on intermediaries to give them legitimacy or value. Instead, they are valuable because of the peer-to-peer technology that powers them. We firmly believe in crypto and the use cases it has. It’s time for the world to upgrade to a fair, open, transparent, and global financial system for all. #makecryptouseful. 

Visit us at https://bitso.com/

Bitso promotes an environment where people are treated fairly and with respect, free of discrimination, bullying, harassment, violence or threats.

Please visit: https://bitso.com/legal/GI/terms to see our privacy policy.

Compensation and Benefits:
  • Purpose: You’ll be part of something bigger, working towards financial disruption and inclusion across Latin America.
  • Culture: You’ll work in a thriving, friendly, and fun environment that promotes open discussions, jokes, learning, video games, and lots of fun.
  • People: You’ll work with some of the most driven and intelligent people in the crypto space, engaging with a network of diverse talent from 25+ nationalities bound by our quest to #makecryptouseful.
  • Salary: We pay competitively in the countries where we operate.
  • Venue: Work from wherever you want, work asynchronously; this role is fully remote to give you maximum freedom.
  • Unlimited Paid Time-Off:  You choose your number of days off. Recharge batteries and enjoy who you are outside the office

  • This role is expected to work remotely.
  • These are the applicable requisites, although equivalent competencies in any of the above will also be considered.