PRINCIPAL INTERNAL COMMUNICATIONS SPECIALIST
The Principal Internal Communications Specialist develops and leads communication strategies focused on creating an engaged and informed staff at the Wikimedia Foundation. Reporting to the Chief Creative Officer, you will collaborate closely with senior leadership and the communications team to lead internal communications across the organization. Effective internal communications are an essential component of ensuring that each person in our globally distributed 500 person organization has access to the information they need to collaborate and achieve our mission. This role is a key component in our shared efforts to encourage staff engagement, and support a collaborative and open work culture.
You are responsible for:
Strategy and planning
- Design and implement an internal communication strategy in collaboration with stakeholders across the organization that will ensure organisational initiatives and projects are successfully communicated to employees and stakeholders
- Work with executives, HR, and our IT team on a strategy for all relevant communications channels (such as email, Slack, and the internal website), and identify and close communications gaps where needed.
- Design and operate clear, repeatable communication processes for internal announcements, co-create design standards for materials and staff-focused engagements
- Collaborate with Lead Executive Communications Manager to support executives in producing remarks, slide decks, videos, and other special communications for staff, which may also be re-used for communities or other comms needs.
- Collaborate with the Movement Communications team in sharing Foundation accomplishments with the Wikimedia movement (this includes external audiences such as the global communities of volunteers that contribute to Wikipedia and our other projects)
Executive communications support
- Research, draft, and coordinate communications on behalf of senior leadership on key issues facing the organization, including messages to mailing lists, speaking notes for staff meetings, and other outbound messages
- Collaborate with communications and programmatic staff, including Talent & Culture, Legal, Board support, Movement consultation and communications to coordinate messages
- Advise teams seeking input on how to effectively communicate to all staff or key staff constituencies. Identify opportunities or needs for staff engagement opportunities, including events, celebrations, town-halls, or AMAs
- Participate in org-wide efforts to to engage and support staff, such as the COVID-19 response team
- Develop executive program and content for All Hands and other all-staff functions, including overall narrative that supports the strategic goals of leadership, executive remarks, and participation in event design and execution
- Coordinate and share departmental weekly reporting for the executive team, and support communications to staff on the activities of the Board of Trustees during its regular meetings
Skills and Experience:
- Professional experience in a communications field, such as in journalism, community management or similar.
- Excellent written English, and good presentation skills
- Proficient use of online collaboration tools (e.g., collaborative editing, chat and group coordination software); Familiarity with digital and video means of communication, including basic production skills (e.g., formatting a photo, building a slide deck, recording audio to be later edited for a podcast)
- Experience working with or participating in multilingual and multicultural online communities
- Outstanding organizational and interpersonal communication skills, with an ability to communicate with senior leaders, and key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context
- Organized, efficient and able to meet deadlines and to complete projects independently
- Ability to motivate people and organize them toward common goals, sticking to agreed deadlines and results
- Competence working in teams partially or totally remote, sometimes at times outside of local business hours to be inclusive of our international workforce
The Wikimedia Foundation is…
…the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.
If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at email@example.com or (415) 839-6885.
U.S. Benefits & Perks*
- Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
- The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
- The 401(k) retirement plan offers matched contributions at 4% of annual salary
- Flexible and generous time off – vacation, sick and volunteer days, plus 22 paid holidays – including the last week of the year.
- Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
- For those emergency moments – long and short term disability, life insurance (2x salary) and an employee assistance program
- Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
- Telecommuting and flexible work schedules available
- Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
- Paid travel to Wikimedia Foundation events all around the world!
- Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
- Great colleagues – diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people
*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.