About inSided

inSided is the leading Customer Success Community Platform that uses the power of community to measurably improve our client’s customer engagement. Customer Success is at the heart of everything that we do. It is our motto to bring success to all our customers.

Our B2B customer base has nearly tripled 2021, with rocketship growth forecast for 2022. We are on a mission to make Customer Success Communities an essential part of at least 1000 brands worldwide.

To achieve this we are looking for A-Players – people who share our passion, embrace change, take initiative and adopt high standards for themselves – to join our team and help us shape the future of customer success.

We proudly achieved a big milestone in 2022, when Gainsight successfully acquired inSided!

The deal pairs Gainsight’s leadership in Customer Success with the power of community-led growth, through inSided’s unique capabilities that drive product engagement and adoption, increase retention and build lasting customer relationships. inSided’s platform is currently used by hundreds of companies including Gainsight, Gong.io, ProductBoard, Sprout Social, Guru, and Zapier.

inSided (by Gainsight) is based in Amsterdam with offices in Manhattan, New York City. On both sides of the pond, we have a motivated and entrepreneurial team, who love to brainstorm on new ideas together, and regularly celebrate our continued success (ask about our champagne waterfalls 🍾). We currently have around 80 employees and are growing rapidly.

Why are we hiring?

We want to strengthen our engineering department by bringing in proven leaders and experienced engineers, to help us reach the next level both for our product and for our organization.

We’re looking for seasoned veterans that can guide and mentor other engineers of all seniority levels, and that can take the lead in strategic engineering projects in our department.

What’s in it for you?

  • You will join us at a key moment in the company’s growth, given our scaling plans.
  • You’ll form a community of peers who are excited to team up in response to shared opportunities and challenges, you’ll find us collaborative and supportive.
  • You’ll join a culture of transparency around company performance, metrics (our CEO’s “Ask me anything” sessions are testament to this!)
  • Our culture is cool; people are ambitious, relaxed, cooperative, collaborative and with 30+ nationalities, we’re a pretty diverse bunch too!
  • You have the opportunity to have a long-lasting impact on your team, and the company

What’s the role about?

We’re looking for passionate and business-oriented engineers; code lovers who are wise enough to know when coding is not the solution. Our Principal Engineers are great builders and even greater leaders and communicators. We’re not looking for individualistic “ninjas” but rather solid and reliable team players.

We give our teams freedom over the software they build and to choose the right solution for the job. In return, we expect you to agree with the mindset “you built it, you run it” and we expect that you don’t reinvent the wheel.

We are in the process of migrating our monolithic application towards a microservices architecture. Hence, you should expect to deal with legacy code as well as build new microservices.

What you will do

  • Design, implement, test, and monitor valuable solutions that achieve the prioritized outcome
  • Ensure that the risks/limitations of chosen solutions are communicated to the relevant stakeholders
  • Write and maintain quality code
  • Contribute to and champion the high-level technical strategy
  • Help to ensure that decisions taken by engineers are in line with the technical strategy
  • Help other engineers grow by coaching, mentoring, and/or teaching
  • Identify knowledge gaps and ensure that these get the needed attention
  • Own and lead engineering strategic initiatives in your team and across the department
  • Be a strong voice for engineering in the company

About you

We value diversity in its many forms, so we favour a discussion about what you can bring, over setting hard requirements.

As a guide, these are some skills, experience and traits that we will look for:

  • Have at least 7 years of experience as a software engineer
    • Nice to have: experience working in a SaaS company
  • Strong with PHP and MySQL backend experience.
    • Nice to have: experience with Python, DynamoDB, AWS, Docker, Javascript, Elasticsearch
    • Bonus points for full-stack professional experience
  • Be champion of DRY and SOLID principles
  • Be familiar with the Reactive Manifesto principles
  • Practice test-driven and behavior-driven development
  • Understanding techniques from DDD
    • Nice to have: Experience with strategic and tactical design
  • Look beyond PHP and you are excited about other languages and frameworks
  • Find technology very cool, but know when coding isn’t the answer to a problem
  • Feel responsible for the end product and not only focus on your own field
  • Be eager to learn and are always open to new developments
  • Proficient with English language in both spoken and written format

What will you get

📍 Office next to the canal in the center of Amsterdam – 10 minute walk from the central station

🌍 …or you can work remotely from everywhere that is no more than three hours difference from Amsterdam time

💰 Salary based on your seniority, in a range between 80k and 110k € per year, and a path to progress your career

📚 Budget for books and training

🎮 Large screen gaming

⚖️ Healthy work-life balance, we have flex time and we work from home when we need to, as long as it works for the rest of the team

🍹 Drinks in our own bar

🎉 Epic parties and events

🐕 Pet friendly office

👵 Pension plan

⛵️ Summer boat trips

🏖 25 vacation days

💻 Equipment and resources

🎁 Surprises on your first day

🦄 Work for a Tech Unicorn as part of the Gainsight family