At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Klaviyo is a technology company that combines customer data and marketing software. We help businesses of every size — from entrepreneurs to iconic brands — deliver amazing experiences across email and other owned channels. We thrive on solving challenging problems and our mission is to empower creators to own their destiny.

About the Team:
Our Product Design team is organized into a series of product pillars, where multiple teams contribute to the goals of a larger mission. This role sits within the Communication pillar which helps Klaviyo customers get started with our app, utilize the tools needed to capture new customers, and craft personalized communications to build lasting relationships with them.

About the Role:

We are looking for a Lead Product Designer for our Onsite team who will be responsible for managing a team of designers and be the go-to expert when it comes to the craft and logic of design. You are expected to utilize your full range of people management skills, product strategy, product design, interaction design, and visual design skills to help guide the team to build great products that address our user’s ever growing needs.

You know how to embrace complex problems, and turn elegant solutions into reality by understanding how to have impact on product roadmaps, while also motivating a team of direct reports towards success. You’ll lead and help drive the key initiatives that our customers rely on to build new relationships with people who visit their brand’s website. The onsite experiences (forms, flyouts, surveys, landing pages) are critical moments in our customer’s marketing playbook.

Klaviyo Design Elsewhere:

Design Blog 📗
Dribbble 🏀
Design Podcast 🎙️

How You’ll Have an Impact

  • Build and manage a talented and diverse team of designers working on Klaviyo’s Onsite offerings
  • Get design projects on the roadmap and drive measurable results
  • Lead and coordinate multiple complex projects at the same time
  • Contribute to building Klaviyo’s design culture

What You’ll Need

  • 8+ years of professional design experience
  • Experience with mentoring, coaching, or managing other designers
  • A portfolio of complex projects supporting end-to-end product development cycle, from problem definition to product adoption
  • The flexibility to be a great collaborator in a fast-paced, dynamic environment
  • Excellent written and verbal communication & storytelling skills


Nice to Have:

  • Past work on ecommerce platforms or website builders
  • Experience with hiring and building teams
  • Localization experience is a plus

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company’s hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

If you are a Colorado resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here. Additional information regarding benefits can be found here

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.