We acknowledge that Bench headquarters is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
Our mission is to make a profound difference in the quality of life of one million people, by removing the financial complexity of entrepreneurship. Businesses need to understand their financial performance, but for many smaller ones, this means a trade-off between doing their books and running their businesses.
Bench solves this dilemma by taking bookkeeping off of their hands. Learn more about us on our About page.
We’re growing fast, and we’re looking for exceptional people to join us on this incredible journey. Check out our culture guide to learn more about what it’s like to work at Bench!
What does joining the Product team look like?
The “Core Business” team at Bench is responsible for building software that empowers us to serve our small business clients with more efficiency, effectiveness, and accuracy while raising our super-high customer satisfaction scores. While you will be responsible for the rollout and adoption of new software products, you will also have a firm grasp of the Bench service offering as a whole. The Product Operations Specialist will lead product feedback collection, launches, and assist in developing a roadmap of the core business product + service features at Bench. This is a highly visible role with a lot of autonomy and a great opportunity to launch products with pent-up demand.
What you’ll be getting up to:
- Work closely with the Engineering and Product Management teams to bring new features to Bench clients and frontline Benchmates
- Work closely with stakeholders across Bench to align cross functional teams on common goals/outcomes
- Develop product rollout plans and timelines, and ensure these timelines are met
- Develop and deliver training materials to effectively prepare all stakeholders for product launches
- Facilitate software testing across engineering and frontline teams
- Develop and maintain feedback collection processes, transform feedback into meaningful problems to solve, and prioritize them against the roadmap
- Coordinate the creation and maintenance of tracking metrics and/or mechanisms
- Collaborate with frontline teams to update product documentation
To be successful in this role, you’ll need to have:
- A resonance with our mission and principles.
- An activated curiosity and openness to being an equitable and inclusive leader. Our commitment to anti-racism and anti-discrimination as a company excites you.
- A minimum of 2 years experience working in a technology organization supporting project or product management organizations.
- A demonstrable drive to grow. Fostering growth is what we do here, in ourselves and in our reports. Our mission is big, and we all need to grow significantly to achieve it.
Excellent communication and stakeholder management skills, a keen perceptiveness to your audience, and the ability to authentically generate buy-in across multiple teams.
- Has experience managing projects amongst cross-functional teams and aligning various stakeholders/perspectives on a common goal.
- This is required because this person will have to work closely with all frontline teams at Bench to drive successful launches and adoption rates of newly developed products. They will have to earn the trust of varying stakeholders and come to conversations ready to propose and/or take a stand regarding the best solutions for the largest % of affected individuals.
Organization and time management skills
- Candidates show excellent organizational and time management skills when working with multiple deadlines across various projects.
- This is required because this candidate will be required to manage multiple ongoing projects and rollouts with varying timelines and multiple moving pieces. They will facilitate all components from small admin tasks to stakeholder communications to managing the GA launch of material new features and tools.
Adaptability and multitasking skills in fast paced environments
- This candidate must be adaptable and able to quickly pivot in instances of on-going change.
- This is required because new information is consistently uncovered throughout a project lifecycle necessitating rollout plans and stakeholders expectations must be realigned accordingly.
Demonstrated ability to think systematically
- This candidate must be able to think in terms of creating systems that deliver repeatable and scalable performance for their teams.
- This is required because this candidate will continually develop and iterate on processes that guide successful product rollouts all while actively seeking (and actioning on) feedback from affected stakeholders.
Bias for action and delivering results
- This candidate must be focused on delivering results. They hold their commitments to the business at a high value and work to overcome obstacles that could derail their commitments. The candidate must be able to strike a balance between thorough analysis and quick decision making all while evaluating the risk of their decisions and identifying a mitigation plan.
- This is required because this candidate will be responsible for the final delivery of new products and ensuring said products are successfully adopted by frontline teams. They will undeniably run into obstacles and new information throughout the lifecycle of a project and will be required to evaluate and propose solutions accordingly.
It could be an even better fit if you:
A demonstrated track record of successful product launches.
- This candidate must at minimum have experience working on projects with cross-functional teams but experience in launching new products (preferably software based) would be a huge advantage
Nice to have:
Adeptness at discussing solutions to complex problems with engineers.
- While a high degree of technical knowledge is not necessarily required for this position, being able to effectively communicate and relate to the product engineering team assigned to each product build is a big value-add and efficiency gain.
The extra details:
- This position offers an annual salary, stock options, and an extended benefits package that includes health, dental, and vision.
- Vacation in the Technology organization is unlimited. 2 weeks paid time off, and unlimited paid flex days.
- Technology is a remote-first organization. That said, we support folks in all the ways they want to go to work. We’ll set you up with everything you need to work from home, from day one. This role can be remote and located anywhere in the following provinces: BC, AB, ON and NB! Or you can work hybrid from our Vancouver, BC office.
- Bench offers Affinity groups which are a gathering of people who have shared identities and experiences. The purpose of these groups is to support underrepresented Benchmates and amplify their voices.
- As a Benchmate, you will have the opportunity to influence policy and processes and be part of initiatives to effect change and improve the status-quo.
- All Benchmates have access to Inkblot Therapy, our virtual counselling service to support mental wellbeing, and Bravely, our confidential, on-demand, 1:1 professional coaching service.
- Our salary band for this role is between $63,120 to $78,900. We’ve recently made a change to our compensation process—learn more about why and what practices we’re putting in place here.
For a deep dive on how we define Engineering roles at Bench, please see our competencies matrix. To learn more about how we do things, you can also read through our Technology Organization Handbook and our blog.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we are all less. At Bench, we don’t stand for tokenism. We stand for representation.