Overview

About This Role

Bounteous x Accolite makes the future faster for the world’s most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

 

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

 

Founded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the world’s most ambitious brands to create transformative digital experiences. With services in Strategy, Experience Design, Technology, Analytics and Insight, and Marketing, Bounteous elevates brand experiences through technology partnerships and drives superior client outcomes. For more information, please visit www.bounteous.com

 

Our India based Managed Services team is looking for a Cloud Engineer who can craft and maintain flexible systems that meet the needs of our clients, both internally and externally. You will help to support the operation of a market-leading eCommerce and Digital Presence infrastructure.

ROLES AND RESPONSIBILITIES

  • Maintaining the good standing of the server infrastructure.
  • Support and maintenance of systems and infrastructure environments managed for our clients.
  • Incident Management – Provide timely response to disruption of service and restoration of service ensuring proper documentation in ticketing system.
  • Change Management – prepare proper ticket documentation, implementation and rollback plans to successfully implement changes to the client’s environments.
  • Problem Management – participate in working sessions and work to permanently resolve recurring and critical incidents.
  • Helping in researching and developing new infrastructure technologies and approaches as they emerge.
  • Supporting several platforms at the server / service level. This at times includes eCommerce platforms, Content Management Platforms, Data integration, and custom systems.
  • Performing routine tasks related to the infrastructure of our clients’ systems.
  • Monitoring for and responding to anomalies within our infrastructure, including on-call rotation as part of a larger team.
  • Helping design and improve our monitoring and reporting.
  • Developing and maintaining automation for provisioning and deployment of the server infrastructure.
  • Working closely with platform developers to solve their infrastructure-related issues, and mentoring others in understanding implications and limitations of the technology.
  • Troubleshooting incidents and problems in platforms we support.
  • Participates in an on-call rotation calendar to ensure effective 7 x 24 x 365 coverage.

PREFERRED QUALIFICATION

  • 3 years of work experience on Infrastructure & Cloud services viz., AWS
  • Practical experience in designing, building, and automating solutions utilizing AWS services such as EC2, S3, RDS, KMS, Route 53, Lambda, IAM, Kinesis, ECS, ElasticSearch, SES and API Gateway
  • Working knowledge of ITIL processes (incident, change and problem management) and ITSM ticketing systems is a plus.
  • Exposure to other cloud platforms – Azure and GCP.
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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

 

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

 

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

 

Bounteous is willing to sponsor eligible candidates for employment visas.