Overview

We are seeking an Quality Assurance Manager to help lead our growing Delivery Team. In this role, you’ll serve as a player/coach, managing a team of Quality Assurance Analysts who are responsible for assessing and executing the necessary quality controls for front-end website experiments (A/B tests) in an effort to improve the conversion rates of key performance metrics. You’ll also be serving as a trusted advisor to our Account and Business Development teams, helping consult and devise solutions for various quality control use cases, including sales consultation for prospective new clients.

Responsibilities include:

  • Successfully managing a team to deliver quality controlled conversion rate optimization (e.g. a/b experiments, personalization campaigns, and analytics) services to a diverse group of clientele.
  • Aiding in the development of quality standards for expansion into emerging additional services.

  • Mentoring your team and guiding their professional growth

  • Working closely with our Account Teams to ensure client SLA expectations are being met

  • Helping to develop best practices and processes to improve efficiency to help scale and support company growth

  • Engaging as a quality assurance consultant, providing expertise and insights, on internal and client-facing video calls.

  • Overseeing the efficient and robust quality assurance of experiments built with HTML, SCSS, and JavaScript which is injected on top of existing client sites via experimentation software such as Optimizely, Convert, and VWO.

  • Hiring new team members, and helping guide candidates through our hiring process

  • Devising higher-level solutions for clients who have more complex needs (such as integrations, and code-level analytics implementation for example) and assisting your team in adapting to them.

Qualifications & Experience:

  • While no specific experimentation experience is required (we can train you!), you must have experience learning technical concepts quickly, and regularly, and be capable of training or guiding team members to help them be proficient while communicating with both technical and non-technical stakeholders.
  • 3+ years of experience quality assurance experience in a professional environment.
  • 2+ years of direct people management experience (i.e. you were responsible for hiring, performance reviews, promotions, handling terminations)

  • Critical thinking—you can analyze a problem, craft a solution, and love iterating on your own processes. Every experiment is unique and has a different set of challenges so we often find ourselves in uncharted waters.

  • Attention to detail—you have high attention to visual detail, can interpret specifications, can communicate detailed instructions, and leave no edge case unattended.

  • Experience successfully developing solutions to novel problems with the ability to clearly articulate and gain buy-in for such solutions from both client and internal stakeholders.

Nice-to-haves:

  • Experience with A/B/n tests or with leading testing platforms such as Optimizely, Convert, VWO, etc.
  • Experience with Jira, Confluence, Slack, and Zoom.

  • Has worked in professionally in eCommerce or web-development, especially modern frameworks (Shopify, WordPress, etc.) and libraries (React, Angular, etc).

  • Bachelor’s degree, or equivalent professional experience in the field.

  • Experience working fully remotely.

  • Knowledge of User Experience concepts.

  • Knowledge of Agile concepts.

  • Agency experience.

Company Benefits

  • 100% remote, continue to work from where you are based
  • Health insurance reimbursement allowance

  • Retirement plan with 4% company match (subject to a 3 month waiting period)

  • Professional gear (e.g. MacBook, monitor, and noise-canceling headset)

  • Annual All Hands trips

  • Paid Parental Leave

  • Liberal vacation policy

  • Access to group performance coaching sessions

Our Culture

  • Remote has always been our thing. We’ve been fully remote since 2010, so unlike companies that have been remote since March of 2020, we designed our company and culture behind the principles of high-performing remote teams. We’ve always believed remote is the future of work, and much like the experimentation we do, have iterated a lot along the way in a persistent effort to get it right.
  • We’re a remote company. We are spread out all over the country. Daytime availability is required for syncing with the team via Slack or Zoom, but Experimentation Managers enjoy all the flexibility remote working has to offer. Want to go on a mountain bike ride in the middle of the day? Cool, don’t forget your helmet! Need to pick the kids up from school? Nice, you’ve got parent of the year in the bag. We stay connected through both synchronous and asynchronous communications.

  • We value elegant code as much as you do, but we move fast. We’re writing code that runs on top of existing websites. Some tests only run for a few days before disappearing (though some do so well they become a permanent part of the client’s site). There will be polling patterns and liberal use of !important.

  • Again, we’re a remote company. That makes communication — including writing and reading comprehension — extremely important. This is not a simple “pull tickets and give sign off” gig. Successful applicants enjoy collaborating across teams, defining and clarifying needs, documenting processes, improving processes, and uploading custom emoji’s to Slack.

Our Stack

  • Email/Calendar: GSuite
  • CRO Platforms: Optimizely, VWO, Google Optimize, Convert, AB Tasty

  • IDE: Your choice. Most of our folks use VSCode.

  • Messaging App: Slack

  • Video Chat: Zoom

  • Task Management: Jira

  • Documentation: Confluence

  • Code Repository: GitHub

  • Time Tracking Software: Harvest

  • Design Prototyping Software: Figma

At Cro Metrics, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.

We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. (BONUS: Did we miss anyone? Let us know and we’ll add it here.)