Overview

Grafana Labs is the company behind Grafana, a popular open source tool for visualizing and analyzing metrics with its instantly recognizable dashboards.  With both its open source technology and enterprise products, Grafana Labs allows organizations to understand their metrics no matter where they are stored, and create, explore, and share dashboards to foster a data-driven culture.  Founded in 2014, Grafana Labs has grown rapidly ever since. We are believers in the power of global, distributed teams: Talent is not limited by borders, and great workplaces are made up of exceptional colleagues. We have aggressive growth plans and are an ambitious, hardworking, and friendly team.
As a Sales Development Representative, we’ll provide you the tools and resources to be successful – but this isn’t the run of the mill SDR role. Our SDR team is the front lines of our Go-to-Market organization. You will be a critical part of our GTM team, responsible for responding to a range of inbound requests from event registrations to trials and webinar sign-ups. You will understand the needs of our users, and hand off the relationship to an Account Executive when appropriate. You will partner with Sales to develop engagement plans for acquiring new accounts. Identify new client opportunities, listen to client’s needs, and discuss the impact of our technology with prospects and community members.

Responsibilities

    • Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer’s needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive
    • Create and evolve customized email and social media strategies for outreach to prospects
    • Build rapport and long-term relationships with prospects and community members
    • Maintain a solid understanding of competitors, open source ecosystem, and industry trends
    • Be comfortable making decisions and working as an autonomous member of a collaborative team

Requirements

    • English and German language fluency (both written and spoken)
    • Salesforce.com or other CRM Experience
    • Maintain a positive attitude in the face of criticism, rejection, or failure
    • Superior written and verbal communication skills, able to talk to and connect with all levels at an organization
    • Proven history of following through with goals and commitments
    • Quick learner, able to take initiative, excellent at problem solving
    • Insatiable sense of curiosity, always questioning and digging deeper for answers
    • Able to think strategically and tactically
    • Demonstration of success in a non-sales goal-oriented environment

Benefits

    • Flexible hours
    • The equipment you need to get the job done
    • Generous vacation policy of 30 days per annum with national holidays in your country of residence on top
    • While Grafana operates in 30+ countries, we try to operate as one team and focus on global benefits which our whole team can enjoy. Inevitably there are some regional variations and we discuss the benefits offered in your country of residence through our interview process
    • We offer a 4% employer contribution match on our 401K/pension plans or a one time 4% salary increase after 6 months tenure depending on your location
Equal Opportunity Employer– At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.