Overview

This is a remote position and can be located anywhere in Canada

SMILE DIGITAL HEALTH IS A POWERFUL AND FLEXIBLE PLATFORM

Smile Digital Health is a health technology company that reduces barriers between information and care for those who deliver or consume healthcare services and products and whose roles or care are hindered by fractured inaccessible or complex information systems.

Our clinical data repository is built around the HL7 FHIR standard for storing health records. It includes out-of-the-box enterprise-grade capabilities for terminology, security, audit and compliance, Lucene-based search, HL7 v2 to FHIR conversion, and more. It supports all FHIR resource types, the complete REST API, versioning, soft deletes, and other valuable features. Our partnerships include enterprises, research organizations, application developers, consultants, and integrators.

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

As a Sales Training Specialist, you will create and deliver sales training to help drive sales performance and revenue growth.  This includes providing instructional knowledge and recommendations to ensure creative, innovative, scalable sales training programs—the primary focus to drive the effectiveness of the sales teams. You will support the coaching of salespeople, designing individual and team training programs/courses, and preparing and delivering educational material. Training in other subject areas may also be required.

Responsibilities:

  • Design, develop and maintain training and educational material, including presentations, product training, documented processes, playbooks, sales scripts and case studies. Design training courses, both live and self-led, which include validation methods via role-playing activities and job simulation.
  • Ensure proper and effective skills/training needs analysis, sales training and skill transfer deliverables are on time, manage expectations, and develop and communicate metrics and KPI recommendations to the HRBP, head of sales, training and HR.
  • Collaborate with managers to assess business needs and evaluate employees’ post-training performance.
  • Track training and coaching activity, record key metrics, ensuring that audit trail and training history is complete and up to date.
  • Understand important technical and selling concepts of Smile Digital Health product(s) and service(s) and embed these into engaging training session(s).
  • Create and manage training project plans by collaborating with designated SMEs.

Requirements:

  • 5+ years of experience with B2B sales training and instructional design, preferably in a B2B sales and sales enablement environment. Demonstrate experience in developing and delivering effective sales training programs.
  • Demonstrate skills and experience developing relevant eLearning and video content required, along with required experience in facilitating effective live training sessions.
  • Experience with identifying gaps and developing an effective sales training plan and program. Experience in developing data metrics and analyses to evaluate training effectiveness.
  • Ability to adapt to quickly changing business needs and priorities.
  • Excellent communication, presentation, prioritization, and organization skills.
  • Post-secondary education in a related field, such as instructional design or adult learning, is an asset.
  • Previous experience in Healthcare SAAS sales training is desired.

Smile Digital Health’s core values are respecting, embracing our differences, and celebrating our shared values. Our people are the foundation of our success, and we remain dedicated to building diverse and inclusive teams. We welcome and encourage candidates of all backgrounds to apply. Please let us know if you require accommodations or have questions during the application or interview process.