Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We’re an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes.
In this crucial role, you will drive the adoption, expansion, and results of our new title customers through in-depth implementation and project management. This means you’ll manage the onboarding of a handful of enterprise key accounts while simultaneously improving our approach.
You will engage hands-on with customers in this role, but you’ll also develop processes, tools, and collateral to make our customer onboarding processes more efficient and simple as the business grows. You will gather feedback from customers on platform strengths, challenges, and opportunities, and champion that feedback to stakeholders and product teams. You understand that a successful implementation and onboarding experience will lay the groundwork for a long term relationship, and work closely to ensure our clients’ success.
Our ideal candidate has 4-7+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once. You have also dug deep into data to inform your decisions, and have connected these insights back to clear business results. Over that time, you’ve developed a toolkit of consulting and project management diagnostics, frameworks, and strategies that you’re eager to put in place at an early stage company. Clients have come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action. Similarly, your team views you as a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide outstanding benefits (listed below) and while we have hubs in both San Francisco and Denver, we’re an extremely remote-friendly company with over a third of our staff outside of those two hubs!Our benefits include (but are not limited to):
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible time off policy
- Flexible spending account for healthcare and dependent care
- Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
- Life and disability insurance
- Commuter benefits
- 10 year exercise window on your equity (!!)