At Urbint, our mission is to make communities more resilient. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities and infrastructure operators across the country. We are a team of close-knit engineers, entrepreneurs, and data geeks who obsess over problem-solving, new technologies, and making a positive impact in our communities.

Job Summary 

Our Senior Product Delivery Specialists are key to working with our customers and the Urbint cross-functional teams to define and deliver software solutions.

What You’ll Do 

  • Act as a primary point of contact for project with Urbint customer and depending on delivery scope be responsible for or support day-to-day project management
  • Facilitate requirement gathering sessions with customers post-contract to understand current state and detail required features and functionality; responsible for fully documenting requirements
  • Be the Primary liaison between customer requirements and Product Managers
  • Support product team in writing user stories containing specifications and requirements for product features
  • Own documentation of current state and future state business processes
  • Define and document functional data flow for product and technical team
  • Perform data profiling and preliminary analysis to assess suitability of data for needs of solution
  • Create / support creation of training materials to support software deployment
  • Coordinate QA testing programs; including the facilitation of of end-user user acceptance testing
  • Lead and or support pilot and proof of concept initiatives with customers
  • Support investigations into issues and bugs reported internally or by Urbint customers.
  • Collaborate with the development team to participate in Agile/Scrum ceremonies and be readily available to address questions, concerns and blockers

Who You are 

  • At least 5-9 years of experience supporting SaaS based solutions, preferably within software implementation
  • 2-6 years of consulting experience preferred
  • Proven organizational skills and great attention to detail
  • Familiar with JIRA, Slack, Confluence, Google Docs, and other project collaboration tools
  • Experience with technology and data analysis (Excel required)
  • Experience working with utility and/or oil and gas clients is a plus
  • Bachelor’s Degree in with a technical and/or science background preferred. Additional certifications in project management and agile practices a plus
  • Ability to travel 15-25% of the time (we will follow government and health experts travel recommendations)

Benefits – USA 

  • Mission-driven – some companies use AI to serve better digital ads and trade stocks; we seek to make our communities safer and more resilient
  • 100% remote – work from almost anywhere
  • Remote work monthly reimbursement
  • Competitive compensation package
  • Your health matters to us. We offer a 100% employer-paid options
  • Health perks – wellness reimbursement
  • Educational allowance – up to $1000 /yr
  • Weekly lunch allowance

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.