Overview

**Note that you don’t need to possess 100% of the qualities to be considered**

**Women, BIPOC, LGBTQ, and other under-represented groups are highly encouraged to apply**

About Jama Software:

Jama Software is passionate about improving innovation success. Numerous firsts for humanity in fields such as fuel cells, electrification, space, autonomous vehicles, surgical robotics, and more all rely on Jama Connect™ to minimize the risk of product failure, delays, cost overruns, compliance gaps, defects, and rework. Jama Connect™ uniquely builds Living Requirements™ that form the digital thread through siloed development, test and risk activities to provide end-to-end compliance, risk mitigation, and process improvement. Our rapidly growing customer base of more than 12.5 million users across 30 countries spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, financial services, and insurance industries.

Overview:

We are looking for a Senior Site Reliability Engineer with a passion for solving problems to join our SaaS Operations team. In this role, you’ll be an integral part of the team from day 1 by partnering with experienced engineers to optimize and maintain our infrastructure as well as implement innovative technologies and solutions that improve our ability to serve our customers.

Primary Responsibilities

In this role, you will:

  • Lead the design, development, and support of Jama Software’s cloud platform
  • Use real time monitoring tools to provide visibility into site health
  • Leverage expertise in application reliability practices, problem solving, and root cause analysis to quickly identify site issues and implement solutions
  • Clearly communicate technical solutions to internal and external customers
  • Develop, analyze, and maintain tools that support software product releases
  • Optimize tools and processes through automation

Qualifications

  • Systems administration and/or support experience with web applications, especially J2EE technologies
  • Proficient with network fundamentals including TCP/IP, VPN, DNS, SMTP, HTTP(S)
  • Scripting and automation experience (Python, Bash)
  • Experience with network and web application monitoring tools (Datadog preferred)
  • Experience with DBMS (MySQL, MS SQL, Postgres, RDS)
  • Experience with Infrastructure as Code and using configuration management tools like Terraform
  • Experience with docker (extra points for Kubernetes experience)
  • Experience maintaining and optimizing Cloud infrastructure (preferably AWS)

Core Proficiencies

  • Teamwork – Our team solves difficult problems, often under pressure, and we trust that everyone will contribute to our success.
  • Curiosity – The field of Site Reliability Engineering is always changing. Our team continually learns about new technologies and methods that we can demonstrate to improve our infrastructure and serve our customers.
  • Communication – Being able to share information quickly and optimally helps us navigate our fast-paced environment.

Benefits and Other:

If we’ve intrigued you and you are the right candidate for the role, we will offer:

  • Results-oriented and fun work with a chance to define distinct, company-shaping tangible contributions
  • An energized and results-oriented Product Development leadership team
  • Competitive cash and equity compensation
  • Comprehensive and affordable medical, dental and vision plans as well as pre-tax savings accounts as well as a generous 401(k) employer match
  • Time-off and leave programs crafted to meet critical needs for rejuvenation and, when needed, extra support to cope with life events

Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of his/her relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.