Overview

We believe in having a transparent hiring process to provide a fair and inclusive experience to all our candidates. 

Our team is dedicated to ensuring you have a great candidate experience, and that starts with outlining our hiring process from start to finish so you know what to expect every step of the way (no surprises!)—click here to learn more!


Are you an experienced site reliability engineer looking for new challenges? Do you have a track record of delivering high quality and useful systems in a fast-paced environment? Are your problem-solving skills second to none? Do you get excited about learning new technology and jumping in to mentor others?  If this sounds like you, read on!

As the Site Reliability Engineer, you’ll primarily be responsible for ensuring Thinkific’s applications in the cloud are as reliable and performant as possible, while also ensuring that the right tools and processes are in place to quickly and accurately respond to incidents when they occur. You are expected to be up to date with the latest trends and technologies in development operations in order to ensure that best practices for creating scalable and resilient environments ranging from development through to production are followed. You will also be a go-to resource for mentorship, helping to support the growth and development of other members of our product team.

Some of your typical responsibilities might look like:

  • Maintain the security, reliability and availability of Thinkific’s applications in the cloud, which includes to proactively monitor, review and triage application performance
  • Manage and execute scheduled critical infrastructure updates
  • Collaborate with development teams to promote SRE best practices including the use of SLOs, SLIs and error budgets
  • Manage our Docker containers and infrastructure
  • Participate in on-call and emergency support (a few times per quarter) for our product and effectively troubleshoot problems within the Thinkific platform
  • Perform root cause analysis of software and service failures and participate in blameless post-mortems in order to learn from all of our incidents
  • Help maintain and update cloud infrastructure as required

Here are the “must haves” to be successful in this role:

  • You have 5+ years experience in a full-stack role, including 1-2 of those years spent focusing on Site Reliability (we will also consider less formally experienced applicants that still demonstrate a strong grasp of development operations, have past work to show and are eager to grow quickly)
  • You have a deep knowledge of back-end server languages such as Ruby, Python and Bash and a strong understanding of both relational and NoSQL databases, including experience with database deployment and operations (Postgres and/or AWS Aurora)
  • You have experience in various systems automation and tooling technologies such as Docker and Kubernetes
  • Experience in monitoring/APM/Alerting tools such as Datadog, New Relic, Prometheus or OpsGenie
  • You have experience deploying and operating applications on cloud architectures (we use AWS) as well as experience with software engineering best practices (e.g. testing, code reviews, CI/CD)
  • Knowledge of infrastructure as code best practices and experience developing with Terraform

Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):

  • You have substantial knowledge of networking and network architecture as well as ElasticSearch and Redis
  • You have experience administering Linux systems
  • You have experience in performance optimization through all application layers including debugging problems throughout the entire stack
  • You have knowledge and experience scripting Nginx with languages such as Lua (we use OpenResty)
  • You have previous experience working for a SAAS-based organization

Bonus:

  • You have knowledge and experience with SemaphoreCI
  • You are a certified AWS DevOps Engineer
  • You have knowledge of Golang

About us:

We’re about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses.

Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we’re building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Together, we’ve served over 50,000 course creators and more than 25 million students, and these numbers are growing each day!


Why we think you’ll like working with us:

  • Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating on a best-in-class learning platform
  • Make an impact with your work—each person has an equal opportunity to contribute to our goals and every day, we get to see how Thinkific is empowering both course creators and their students
  • Join one of the fastest-growing companies in Canada and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!
  • Contribute to Thinkific’s award-winning culture—we’re one of Canada’s Most Admired Corporate Cultures and a certified Great Place to Work!
  • We offer competitive salaries, a comprehensive benefits package including health, dental, vision, and mental health coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family
  • Whether you’re at our Vancouver HQ or working from home, you’ll have the opportunity to build meaningful relationships with Thinkers on your team and across the company through team-wide events, meet and greets with new team members, and regular social events
  • Have fun with our team, even while we’re working remotely—join us for an online games session, virtual trivia and paint nights, at-home fitness challenges, or even an online coffee brewing demo!
  • Get additional health and wellness support through a lifestyle or health spending account to put your dollars where you need it most, whether that’s subsidizing your gym membership, covering out-of-pocket expenses, or getting new gear
  • Enjoy our open vacation policy and flexible work environment, because we know the importance of having a great work-life balance (and sometimes, you do your best work in slippers)
  • Learn and Grow is one of our values and we take it seriously, providing opportunities through lunch and learns, training, workshops, mentorship, and our $1500 education allowance
  • Grow your career AND your family at Thinkific—you’ll be taken care of with our parental leave top-ups as you add to your family
  • Meet the many @dogsofthinkific (and yes, they’re as cute and cuddly as they look)
  • Work with the hardware you’re most comfortable with, and upgrade or replace your system when you need to with our technology bonus
  • Get set up for success, whether that’s at the office or at home. Whether you need a monitor, laptop stand, keyboard, mouse, or even a desk, we’ll work to ensure you have what you need to do your best work
  • Be confident bringing your whole self to work—we’re proud to be an inclusive company with a diverse team and values grounded in ethics and equality
  • Here at Thinkific, we know that the different perspectives on our team have led to amazing ideas, more innovation, and, ultimately, our success as a company. Our team welcomes applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can’t wait to meet you!