Who We Are and What We’re About:

Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.

We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need. We can do so much better. That’s why we’re here!

When you join Brightline, you’re joining a team that has an unstoppable drive to change the lives of families across the country. We’re a team of thoughtful problem-solvers, expert and kind clinicians, and experienced operators and technologists. Above all, we’re committed to helping each other succeed, learn, and grow—all while bringing care to families when, where, and how they need it.

No matter what you’re looking for in your next role, we’re pretty confident that you’ll


About the Role

We are seeking an experienced healthcare operator to serve as our first Provider Operations Specialist. As we scale rapidly to support a growing member base with exceptional coaching, therapy and psychiatry, you will support the end-to-end provider onboarding, licensing and credentialing experience.

In this role, you will report to the Senior Care Operations Business Partner and work in close partnership with leaders across the organization.

Your role will entail the following responsibilities:

  • Provider Onboarding: Collaborate with our people operations team to develop and lead a world class onboarding experience, supporting new hires as they learn Brightline tools, systems, processes and culture.
  • Provider Scheduling: Manage processes that enable all care providers to operate more effectively and increase their capacity to provide meaningful outcomes for families. Oversee care team schedules and manage partnerships and integrations with external scheduling platforms.
  • Provider credentialing and cross-licensing: Work with clinical providers and our third-party vendor to complete, submit, and track all provider credentialing and licensing applications and ensure implementation is in the quickest, most efficient way possible, balancing speed with providing support to clinicians to ensure a great experience.
  • Process creation: Create a streamlined process for getting our care providers cross-licensed, understanding the licensing requirements for LMFTs, LCSWs, LMHCs, SLPs and our prescribing network across all 50 states.

About You

You will thrive at Brightline and in this role if you have:

  • A passion for our mission to redefine behavioral health for children and their families
  • Experience driving operational excellence, particularly in a healthcare or virtual care environment
  • Attention to detail
  • Process management and relentless follow up to achieve deadlines
  • Strong skills in collaboration and cross-functional partnership
  • A demonstrated ability to balance effective and efficient operational skills with the warmth of our culture and values
  • Outstanding written and verbal communication skills
  • An undergraduate degree is required

Benefits + Perks: 

  • Remote first and focused on community—we have Bright Spots with employees across the country (check out more info below) + generous work-from-home stipend
  • Competitive compensation & benefits packages because we know the work you do is hard and we recognize how valuable you are, including an unlimited PTO policy + 14 paid holidays, Health, Vision, Dental, 401k, and stock options
  • Dedicated time for your health and wellness, including group workouts and meditations hosted by Brightline employees

Brightline is a nationally distributed team with many of our team members located throughout the country, some of those being: New York, Boston, Seattle, Portland, Atlanta, Houston, Denver, Minneapolis, San Diego, and Los Angeles. The Brightline office is headquartered in the SF Bay Area, but we consider all local and remote (U.S.) candidates. 

At Brightline, we believe that collaborative, diverse, and empathetic tech & product teams can create transformational products to change the lives of families across the country. In a conscious effort to create a diverse and inclusive environment for our employees and the families we serve, we celebrate our individual differences and walks of life. Brightline is an equal opportunity employer and encourages all applicants from every background and life experience to apply.