At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Just like Lego blocks, what our customers can build with Airtable is virtually limitless which opens up all sorts of exciting possibilities.

The Business Technology team at Airtable is responsible for building scalable processes, reliable technology infrastructure, and helping Airtable achieve its objectives and goals. As part of our Business Technology team, you will be a thought partner for the customer support team, build a technology roadmap and execute against the plan.

What you’ll do

  • Perform detailed business analysis to formulate business requirements and identify, investigate and recommend innovative technology capabilities that improve business efficiency and customer experience
  • Work with the development team to ensure the design and development of technology solutions fulfills all business requirements, achieves desired customer experience objectives and goals.
  • Analyze current processes to identify opportunities for improvement
  • Design, develop and maintain workflows rules, validation rules, process builder and custom workflow, etc.
  • Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
  • Organize and prioritize feature implementation and team requests.

Who you are

  • 5+ years of experience as a business analyst supporting Customer support organization
  • 2-3 years of experience administering Salesforce sales service cloud.
  • Positive problem solver who loves the challenge of advancing customer service beyond the status quo.
  • Strong communication skills and experience collaborating across many different operating teams
  • Top-notch technical and software troubleshooting and problem-solving skills
  • Experience with quality assurance testing and related scripting and bug reporting procedures
  • Bachelor’s degree or equivalent work experience

What we offer

  • Health care: we have you 100% covered (and your dependents 65% covered) with competitive medical, dental, and vision insurance. You’ll also be eligible for a complimentary membership to One Medical Group.
  • High Deductible Health Plan w/ Health Spend Account contribution
  • Learning & Development: we offer a $2,000 per year stipend for your personal career development
  • $200 monthly wellness stipend for you to use to invest in your overall wellness
  • Mental Health Support
  • Family Planning Support (fertility, adoption, surrogacy)
  • Meals and Snacks: our offices are empty these days, but when we’re back we’ll continue to have high-quality catered lunches and well-stocked kitchens
  • Generous PTO, sick leave, and parental leave

About Airtable

Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2013 and headquartered in San Francisco, Airtable powers teams at more than 200,000 organizations around the world.

Our recent Series D funding round, which included Thrive Capital, Coatue, and Benchmark, doubled our total investment to more than $350 million. And we’re just getting started.