Overview
Your work as Appcues’ Data Engineer will empower thousands of Appcues customers to improve their SaaS products’ adoption and engagement for millions of their end-users. Appcues’ no-code tools have helped customers deliver over 1.4 billion in-app web and mobile experiences such as onboarding guides, tips, announcements, and surveys. Our customers, such as Litmus, HotJar and ProfitWell, depend on our services to deliver these in-app experiences. Your mission will be to evolve our platform’s data architecture to support several new product initiatives. You will collaborate closely with our product team and platform engineers to gather requirements, design and implement foundational changes that will power Appcues for years.
About us
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- We store data in PostgreSQL, DynamoDB, S3, Redis, and Snowflake. We operate data pipelines and event streams using Kafka and SQS.
- We manage, monitor, and deploy code using CircleCI, Github, Terraform, and AWS CodeDeploy, CloudFormation, DataDog.
- Our platform is powered using Elixir and Node running on Lambdas, ECS, and EC2.
- Our engineers communicate primarily via Slack, and are committed to remote, agile Kanban development, and deploy to production multiple times a day.
- Our fully remote engineering team currently has over 45 people.
- Our data model is currently defined in Snowflake, DynamoDB and Postgres and is optimized for delivering experiences embedded in our customers’ SaaS applications.
- Our platform handles over a billion requests from our customer sites per day via our JavaScript and mobile SDKs and from partners like Segment.io and Zapier.
About the role
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- As Data Engineer on our 3-person Data team you will evolve our data platform to ingest and process end-user product activity event data at scale to deliver actionable product insights.
- You will evolve our data model using domain-driven design and other strategies to support our product and business objectives and adapt to current constraints. Future projects involve migrating from one data storage solution to another as well as streamlining our ingestion process to reduce latency.
- On a typical day, you may work with our product managers to understand our business’ data model and future goals, collaborate with frontend and backend teams on constraints and needs, publish models, write technical proposals, architect solutions, work with tech leads to breakdown epics, implement features, or mentor others.
- You will select and propose suitable database technologies to meet our business objectives including defining ETL processes for data transformation.
- You will work closely with the Security and Compliance team on data security measures and on ensuring compliance with regulations and data governance frameworks.
- Elixir is the foundation of most of our Platform services. You should either have experience with functional programming or a desire to learn. We are happy to teach you Elixir! It is similar to Ruby or Golang.
- Python is used in segments of our data pipeline for ETL.
About you
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- You have designed, built and evolved data transformation services or pipelines to support the rapid growth of large distributed applications and product activity/analytics data. You have experience with multiple database implementations, including columnar, relational and streaming database technologies. You are pragmatic, not dogmatic, and are aware of the strengths & weaknesses of your tools.
- You have experience using Snowflake and AWS database stacks. You are proficient in data modeling, data transformation, performance tuning, and data warehousing. Streaming data experience is a plus.
- You are comfortable suggesting improvements. You can clearly describe the business implications of your technical decisions.
- You have led the delivery of data platform initiatives for SaaS applications with analytics needs.
- While our company supports remote work, we require your availability for team collaboration at least during the core hours of 10 am to 4 pm Eastern Time.
- You are energized working in a highly collaborative environment at a customer-driven startup.
Note – Appcues uses a market-data driven approach to setting compensation ranges, and pins compensation ranges to data provided by third-party organizations. This range is for all US-based candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). This range represents salary-based compensation and does not include our equity package (in stock options), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and co-working space reimbursements. Actual compensation offered to a successful applicant may be based on job-related experience and other factors consistent with applicable law. For non-US based candidates, Appcues adjusts salary ranges based on cost of labor in each market. If you have questions on the pay range in your country, the recruiter will be happy to discuss specifics during your introductory conversation.”
About Us
Appcues’ mission is to help teams deliver experiences their users love. Our vision is for every software company to embrace product-led growth, resulting in more engaged and happier users.
Our Benefits
100% remote – We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won’t change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off-site retreat.
Well-being – You’ll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.
Fair pay – Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value
Home office and tech budget – Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.
Coworking space, on us – Home office not cutting it? We’ll reimburse your monthly coworking fees.
Equity – We want everyone invested in our success. We grant every employee equity in the company.
Transparency and collaboration – We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.
Flexible Time Off – We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.
