Overview

About Replit
We’re building the world’s most ubiquitous programming environment. We focus on inspiring creativity and generating value for creators through community, and we design simple yet scalable infrastructure primitives for the next generation of creators. We want to blur the line between learning and making– a place where you can hang out, tinker with ideas, learn new concepts, and launch a business all in the same day.

About the role

  • You will be providing email, chat, and social media support for Replit users.
  • You will be helping users solve technical issues and collaborating with engineers.
  • You will create and update resources for the support team’s internal knowledge base.
  • You will be collecting and communicating feedback from our users to the engineering and product teams.
  • You will help create and maintain user-facing product documentation.
  • You will have opportunities to work on your own projects.

You should apply if you:

  • are fluent in English and have excellent written and verbal communication skills.
  • love helping people and are compassionate
  • have at least 1 year of work experience doing technical support
  • have coding skills
  • have tech start-up experience
  • have created user-facing technical documentation

Even better if you:

  • are an active Replit user.
  • have experience providing customer support for (software) developer tools.

What we value:

  • Radical thinking
  • Curiosity
  • Moving with urgency and focus—be relentlessly resourceful
  • Being kind, caring, and thoughtful

Want to Learn More? 

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.