☀️ Highlights ☀️

  • Chameleon is SaaS for product teams to create in-product UX (modals, banners, checklists, microsurveys, etc.) to drive user engagement. Watch a short demo here.
  • We’re a remote-first, Series A VC-backed startup and currently ~35 team members, distributed across the Americas and Europe. Learn more about our team, company, and culture here.
  • Looking for a mid-level Technical Customer Success Manager with SaaS experience living in the Americas or Europe to join our fast-growing Customer Success team.** Please note: We are not actively hiring for this role at this time but we do regularly review applications (just in case!) Our plan is to ramp up hiring for this position in November 2022.*
  • This is a technical role and requires an understanding of Javascript, HTML, and CSS.
  • Our application process is different from others — we think interviewing isn’t the best way for either party to assess fit, so we try to resemble working together and collaborating.

💖  Take me to the application!

This might be the start of something great…

Hi there! 👋 My name is Tiago and I’m the Head of Customer Success at Chameleon.

I wrote this doc in collaboration with PulkitShannon, and others on the team and will be working very closely with you to help enable our customers to succeed using our product!

On the right, you can see me doing one of my favorite hobbies: juggling in special places around the world. In this case, the Panathenaic Stadium in Athens.

You’ll be working in a growing Customer Success team that truly cares about helping customers meet their goals and bringing their needs to the table to help give direction to our product.


Why join Chameleon now? 🦎

This is the best time to join Chameleon: you’d be joining a team that has found its groove and is excited about scaling, and a product that has customer love but with tons of potential to transform how SaaS works. Your work will impact 10s of millions of users.

Our customers (read case studies here) find a lot of value in what we offer, and we have a lot of ideas on what else we can build to make UX easier, more engaging, and more personal.

We’re a team of ~35. Every person has a significant and material impact on our company’s trajectory and culture. We want to hire people who bring their best selves, who learn and iterate quickly, who are humble and looking to grow, and who are friendly and caring.

🌊  Learn more about our team, culture, and vision on our company page.

What your day-to-day may include

  • Drive new customer onboarding, which includes: leading kick-off calls, sharing best practices, joining implementation check-ins, co-building sessions, etc.
  • Be the customer’s strategic partner throughout the whole customer journey, driving product adoption and identifying risks or opportunities
  • Run regular customer expert sessions with our top customers to jointly identify how they can better leverage Chameleon to drive value.
  • Contribute to a customer-centric culture by championing customer needs and influencing product priorities within our team.
  • Engage customers experiencing difficulty in a friendly and comforting manner
  • Partner with the Sales team both during the sales process and throughout the whole customer journey to help identify opportunities and risks.
  • Directly address customer questions and identify opportunities to improve our product education resources
  • Proactively investigate, resolve, and act as a point of escalation for any technical issues customers come across.

Skills and experience that will aid success in this role

  • 2+ years working as a Customer Success Manager, Support Engineer, Technical Account Manager, or similar role.
  • 1+ years working at a SaaS startup (<50 employees)
  • Basic understanding of HTML, CSS, JS; web technologies (e.g. iframes, shadow DOMs, SPAs, etc.); APIs; and browser console debugging tools.
  • Empathy with customer goals, frustrations, and circumstances; a desire to help others.
  • Eye for design and interest in how software UX can be improved.
  • Passion for digital products and interest in becoming an expert in the field of product-led growth, user onboarding, and self-serve success.
  • High emotional intelligence and ability to communicate effectively with people from different backgrounds and levels of experience.

Other requirements

  • You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
  • You are located in the Americas or Europe
    • Despite your willingness to work these hours if you are located in a different timezone, we cannot consider you at this time
  • Fluency (written and verbal) in English

<aside> 🌈 Chameleons are all different and uniquely beautiful. They change and aren’t required to associate or identify with any specific labels. We welcome the chance to get to know you and are committed to building a diverse and inclusive team that consists of a variety of backgrounds, cultures, languages, experiences, preferences, and characteristics. That’s what helps us all grow and evolve.


What to expect from the hiring process

Our hiring process is designed to give you a taste of working at Chameleon as a Technical Customer Success Manager, ****so you can reliably decide whether this is the perfect role for you or not!

  1. Fill out our application form below This won’t look like others; it won’t be tedious and robotic but will engage you in similar ways as the job.It will also mean we can make the process quicker — our goal is 2 weeks chat to offer.
  2. Introductory chat Here you can ask any questions you have for us and begin to get to know each a bit. The goal is to assess chemistry and communication.
  3. Take-home exercise 🏡 This will be an exercise that we expect to take 2-3 hours in total. It will allow us to collaborate with you asynchronously to see how we work together!
  4. Take-home debrief discussion/interview 💬 If we’re impressed with your exercise, we will schedule a call to discuss it with you and two Chameleon team members. We’ll talk through it to understand why you made certain decisions and what you may have done differently.

Offer 🎉 We’ll give you a call to provide you details of your offer and hopefully agree on your start date!