RStudio creates software that helps people understand data and make better decisions in real-world applications. Our core offering is an open-source data science toolchain used by millions worldwide, and we aim to make it available to everyone, regardless of their economic means. We’re a Certified B Corporation®, which means we’ve written our open-source mission into our corporate charter.
We are always looking for ways to improve our users’ experience as they learn to install, configure, use, and discover our products and features, so they can solve the problems they came to us to help address. We can help ensure a successful experience with our products with clear and helpful documentation and accessible learning resources. To help us create and expand those resources, we are looking for a talented new addition to our Product Documentation team.
About the role
As we grow, we are adding our second Technical Writer role, which will be embedded on the RStudio Connect product team to create content that will guide our users through the best practices of installing, configuring, and using the product. You will work closely with our Support, Engineering, and Solutions Engineering teams to develop guides, cookbooks, walkthroughs, feature spotlights, and other written assets to make it easy to get Connect up and running. We have many high-quality assets for these topics today, and you will augment them with narrative resources that can guide administrators through the process sequentially and holistically, and end users through the process of publishing their work on the platform. The technical nature of our products will require empathetic and nuanced communication to ensure success for a variety of user personas.
We value both critical thinking and collaborative approaches, and you will have both autonomy and support as you work toward these goals. Along the way, you will have input into product direction, and opportunities for technical learning and leadership.
There are many here who love to write and who appreciate good documentation (a sampling of our Slack channels includes #books, #bibliophiles, #bookclub, and #oxford-comma for the grammar lovers among us), so you will be working with an eager and excited team motivated to make our written resources exceptional.
Things you’ll own
- The content, maintenance, augmentation, and standardization of the RStudio Connect product documentation, which includes an administrative guide, user guide, how-to guides, and tutorials
- The user experience with those documents, to ensure a high-quality interaction when they seek assistance or guidance from our written assets
- The organization of content in a way that makes it easy to follow and to discover, and facilitate good interactions with our instructions and references
- Enforcement of our style standards, and mentorship of non-writer colleagues (developers, QA engineers, product managers, solutions engineers) who contribute to our documentation pages
- User advocacy in all discussions
Things you’ll help with
- Augmenting and improving our existing product documentation style guide to ensure a consistent voice across our written assets
- Design improvements in the RStudio Connect product, as it relates to user experience and ease of explanation
- Cross-team writing projects that focus on a high-quality user experience across multiple products in our suite
- Continuously improving our users’ experience with support, as it relates to ease of self-service and the efficacy of our written materials
- Building workflows related to documentation as part of the software development life cycle and release process
- Contributing to our technical writing team’s charter and standards
Things you’ll teach
- Best practices for producing consistent documentation across a multi-product suite of software tools
- How to break down complex topics into easily consumable user guidance (our engineers contribute to our documentation, so there’s a mentorship aspect of this role)
- A quality mindset across the team, as part of your user-oriented approach to providing a great experience with our software and its documentation
- Industry trends and new technologies related to producing great written assets
Things you’ll learn
- How data science teams from tiny to huge work and deliver value in their own companies
- Building documentation content and systems for enterprise-class, systems-oriented software that serves users in myriad industries
- Any tools and technology we use, for the portions you don’t know already
- 4+ years of professional experience writing technical documents for enterprise software products
- Experience with some combination of: documenting developer-focused software, writing API documentation, the Python programming language, documentation-as-code and/or GitHub workflows, coordinating content contribution from non-technical-writer sources (e.g., developers, solutions engineers, support)
- Experience writing for both business and technical (IT) personas
- Excellence with the written word in the English language. Your grammar and style are correct and consistent, your work is clear and concise, and you tell a good story.
- Experience bringing together information from many sources into a coherent narrative
- Good organization and collaboration skills, especially in distributed team, and a desire to bring thoughtfulness and empathy to all of your work
- Curiosity and a willingness to learn new technologies. You enjoy getting to know the software well as you write about it.
- Bonus: You have written scripts for video tutorials, webinars, or other instructional content.
- We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.
- We prioritize giving ourselves “focus time” to get deep work done. We minimize meetings and attempt to operate asynchronously.
- We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills, influence, and leadership as a result of working at RStudio.
- We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now.
We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being.
- 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
- Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
- RStudio’s gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
- Our 401k matches up to 50% of the maximum employee contribution after six months.
- An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
- We are a 100% distributed team. You are also welcome to come into our Seattle or Boston offices.
- Our remote office allowance includes:
- $1000 home office allowance plus an additional $800 for equipment
- Up to $400 monthly reimbursement for coworking space rental
- Our remote office allowance includes:
- We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 13 paid company holidays.
RStudio is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.