Overview

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses.

Our core values

  • We know that we’re better together
  • We are always learning and growing
  • We shape our own destiny
  • We build relationships that matter

TaxJar’s remote-only team of 200+ people is growing quickly. We have two immediate openings on the Filing Resolutions Team for those who want to help us make e-commerce easier for everyone.

As a Filing Resolutions Specialist, you will ensure TaxJar’s AutoFile customers receive the best service by:

  • Investigating complex filing issues and seeing all solutions through to completion, coordinating across teams as needed
  • Corresponding with customers to assist them in resolving any AutoFile-related issues such as state notices, frequency changes, amended return requests, and discrepancies
  • Completing sales and use tax returns
  • Processing customer requests for amended returns and assist with filings, including refund claims
  • Clearly communicating issues and solutions to customers, including how our system processes transactions
  • Interacting with state DOR representatives to understand new systems and resolve issues
  • Working closely with our product and engineering teams to provide customer feedback, insight, and improvement suggestions
  • Documenting current processes and proposing new ones to improve efficiency and accuracy
  • Escalating issues timely and appropriately
  • Reviewing and preemptively taking action on state notices as they are received

Requirements:

  • High attention to detail
  • Fantastic team player with a passion for learning, technology, and customer excellence
  • Hungry, reliable, enthusiastic, empathetic, and humble (no egos, please)
  • Strong written and verbal communication skills
  • Strong grammar, spelling, and proofreading skills
  • Skilled in translating complex topics into simple language
  • Open, accountable, and receptive to feedback
  • Keen ability to dig into issues that are unfamiliar and report findings in a logical, organized manner
  • Strong collaboration skills and the genuine desire to constantly learn, develop, and grow alongside your teammates
  • Flexibility to re-prioritize daily tasks to accommodate urgent matters needing immediate attention
  • Ability to investigate an issue thoroughly, document any findings, and see it through to completion
  • Ability to handle sensitive issues with professionalism and care
  • Tech-savvy and able to learn new software quickly, efficiently, and effectively
  • Ability to adapt to a constantly changing environment
  • Ability to work remotely while communicating effectively and efficiently with your team
  • Self-sufficient and self-motivated

Bonus Qualifications:

  • Bachelor’s degree from an accredited college/university
  • Sales and use tax experience
  • Accounting experience, legal experience, or customer service experience
  • Experience handling, reviewing, and documenting state notices
  • Experience with amended returns or refund claims
  • Experience handling frequency changes and registrations
  • Experience and proficiency in contacting state DORs
  • Big 4 accounting experience, CPA certification, legal expertise, or Enrolled Agent
  • Strong Microsoft Excel skills
  • Experience with reporting and metrics
  • Experience leading projects or teams