Job Description

This role reports into an Executive Director, Sales Operations and focuses on supporting client operations for the largest, most complex technology advertising clients.

Functions include:

  • Responsible for operationally supporting our largest, most complex client partnerships, leading client contact and coordination to ensure best-in-class, white glove service, to top tier technology advertising clients.

  • Work closely with a Sales and Sales Operations staff on the assigned client accounts to ensure premium client partnership execution, by overseeing and leading the process of building and implementing client deals,  receiving and managing client feedback, and tracking the changes with the sales and sales operations team.

  • Help drive development of technology partnership creation, including the RFP (Requests for Proposal) process, utilizing the full scope of NYT ad products that strategically address the advertiser’s needs and campaign objectives for both print and digital.

  • Lead workflow of pre- and post-digital and print ad campaigns, interacting on behalf of sales with other departments such as Research, Ad Ops, Sales Development, Ad Products and the Content Studio to make sure projects stay on track, deadlines are met, and that people are communicating effectively.

  • Own client communications, create/own contact and status reports, and share feedback with the client and the internal teams.

  • Track & monitor the business of the account, including account financials, and account progress with us and the client.

  • Oversee pre-launch campaign execution by informing internal teams about client expectations, direction, and decisions.

  • Participate in strategic and creative brainstorming sessions as needed and take an active interest in business development.

  • Aid in optimizing workflows, best practices and processes where necessary, in partnership with the Executive Director, Sales Operations.

  • Reports into the Executive Director, Sales Operations, responsible for the Technology and Finance pod.

Desired Skills and Experience:

  • Bachelor’s Degree

  • 1-3+ years digital/print advertising/media experience in advertising sales coordination roles

  • Specific digital media experience preferred

  • Strong communication, team leadership and presentation skills

  • Google docs, Powerpoint, Excel and Salesforce proficiency

  • Experience communicating via Slack and other collaborative communications methods is a plus

  • Experience in digital product organizations is a plus.

  • Ability to work collaboratively in a team environment

  • Ability to multitask around personal account management as well as category support and under deadline constraints

  • Invest in a long-term commitment to learn and category of business


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local “Fair Chance” laws.