Overview

About Veho

Veho’s mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.

For too long, parcel delivery companies have focused solely on efficiencies and cost management. Veho focuses on the end customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a two-sided crowd-sourced platform and a network of hyper-local distribution centers. Veho is disrupting the logistics space through our technology. We put the customer at the center, replacing the old model of fleet vehicles doing package delivery. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery and give customers controls on how, when, and where their package is delivered.

Customers LOVE us. Despite growing at a record speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars and an unprecedented on-time delivery rate of 99.9% – far above every other company in the country.

In short, we are building the logistics platform of the future.

Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay, and Amazon; three former public company CEOs, and early investors in Lyft and Instacart. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.

About the Role:

Veho is searching for an established Customer Success Manager. This role will play a valuable part in unlocking business opportunities and managing Veho’s client portfolio. In this role, you will navigate through mid-size and enterprise level companies and engage with C-suite executives and business line owners. You understand your clients’ business objectives and closely align your offering to those to create a solution your clients can’t live without. You’ve made huge contributions to your product roadmap by gathering customer feedback and requests and delivering those to internal teams.

What You’ll Do

      • Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
      • Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
      • Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
      • Work closely with your Account Executive counterpart to develop a joint success plan for your customers
      • Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
      • Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
      • Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
      • Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
      • Work closely with Product and Engineering on identification/tracking of enhancement requests
      • Handle escalations and work across teams to resolve issues
      • Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

Basic Qualifications

    • 3+ years of experience in Customer Success Management (Enterprise Experience Preferred)
    • Bachelor’s degree required

Preferred Qualifications

    • Excellent project management and organizational skills in a high pressure environment, working with high value customers
    • Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
    • Start Up Experience
    • High energy, go-getter with fresh ideas who takes the initiative to get things done
    • Bachelor’s degree preferred