Overview

Hofy is leading the future of Work!

Our Customer Experience team is the first port of call in leading the change and support all of our clients with a wide variety of issues. We are now looking to expand our coverage and we’re looking for someone in the PHT/THA(ICT) timezones.

What the job involves

  • Interact with customers to resolve queries about our platform, orders, or other support enquiries.
  • Support with account management where appropriate
  • Provide working hours chat or email support and also outbound call support
  • Log all issues and help the CS team identify opportunities for the business to improve
  • Working with the fulfilment team to ensure that customer orders are shipped on time and all communications are streamlined
  • Work with the Customer Service team to enhance and automate our operations
  • Additional “all hands on deck” tasks that are part and parcel of the experience of working at a startup!

About you

  • You already have some experience in Customer experience – chat and email based primarily. Experience with call-based is beneficial too.
  • You have an understanding of a SaaS platform and products.

About Hofy

We are on a mission to create a world where there are no geographical boundaries to brilliant work – and we believe brilliant work starts with having a safe and productive working environment. That is why we built Hofy – to turn the hours that companies spend delivering and managing equipment to remote workers across the globe, into just a few clicks via a simple SaaS platform.

Hofy provides the infrastructure and tools that every company needs (including an equipment webstore, asset tracking software, and digital workstation assessments) to set their new hires up for productive work at home, address any equipment issues fast, and streamline their global provisioning process.

We achieve all of this by living our values:

  • The customer comes first
  • Do as promised
  • Build things right

Join our journey to change the working world!

What about the perks?

  • 🏢Full home office set up from Hofy
  • 💻Choice of tech
  • 🌴35 days annual leave (inclusive of local public holidays)
  • 🧑‍🎓£1000 of annual growth fund for everyone to develop
  • 🪄Regular team and company socials
  • 🐲Annual company retreat

A chance for everyone

At Hofy, we practice what we preach. We believe that creating a truly global employee experience for our clients starts with us. We need as many perspectives as possible, and we see our individual differences and diverse backgrounds as our superpowers.

We want you to bring your best self to work and to feel like you truly belong. We never discriminate based on race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability (visible or non-visible).