Overview

Make recognition fun. Love your work. 🤗💚🎉
We’re rated 4.6 on Glassdoor—learn what makes Bonusly’s culture special in our Employee Un-handbook and follow along with life at Bonusly on our Instagram (@bonuslyhq)!
Join our small but growing team dedicated to building engaged, recognition-rich cultures in workplaces across the globe!
*** COVID-19 Update: Bonusly is still hiring! We will be conducting all interviews and on-boarding new hires remotely until further notice. Until it is safe to return to office-based work, Bonusly will furnish all employees with what they need to work remotely, and employees may choose to work from any location (provided they follow local health guidelines). ***
What is Bonusly?
Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we’d love for you to be a part of it.
What is our mission?
Our mission is to help people connect with their work and each other in meaningful ways. Our vision is for every organization to reach success by using Bonusly to build high-performance, high-engagement teams.  We believe that the way we work today can be so much better.
How do we get there?
Our top-rated SaaS platform is built by the talented and creative team here at Bonusly. We work with autonomy, responsibility, and purpose. We are driven by a desire to make meaningful impacts for our customers, and to be excellent teammates to each other along the way.
How can you help us?
Bonusly is at a critical point. We have great product-market fit and strong revenue growth. We recently closed our Series A and grew to over 50 employees. We pride ourselves in providing a top-notch employee experience, and as we enter the next phase of growth, we are looking to add dynamic, creative, collaborative professionals to our team. If that’s you, please read on!
Job Description
Remote
We’re looking for a Customer Implementation Specialist to help us deliver timely and delightful onboarding and implementation experiences at scale. You’ll be responsible for shepherding our customers through onboarding and implementation, ensuring they achieve success. Collaborating across the sales, success, product, and marketing teams, you’ll bring proactive at-scale implementation processes to our customers, and help deliver VIP customer experiences as we move up market.
As one of the first hires in this role, you’ll have the opportunity to shape the organization in meaningful ways and play a pivotal role in reducing customer churn and scaling our business. Come be on the ground floor of implementing a brand new team!

✅ At Bonusly, you’ll…

    • Act as a hands-on, consultative onboarding manager to guide our largest customers from contract signature to fully-functioning through operational set up and launch.
    • Help inform the design and implementation of a robust process for onboarding customers and implementing Bonusly solutions, with a focus on scalable, tech-touch solutions.
    • Drive our customers to launch in a timely manner to accelerate time to first value, ensuring that they are positioned for success post-launch
    • Leverage your deep product expertise to advise customers on best practices for account configuration, implementing, and launching Bonusly solutions
    • Partner with our Sales team to ensure a smooth transition into onboarding and implementation, and with the Success team to ensure a smooth transition into steady-state and optimization
    • Serve as the “Voice of the Customer” by relaying feedback internally to the appropriate stakeholders
    • Help out with various Customer Success projects as needed.

💯You should apply if you…..

    • Have 1+ years of experience implementing solutions for customers
    • Have a basic knowledge of web technologies, including APIs, SAML, and SFTP integrations
    • Are very organized and meticulous and a strong project manager
    • Are an excellent communicator and work well remotely
    • Are able to track trends and data to help improve customer success and identify areas of efficiency improvement
    • Are curious and eager to question assumptions, and then take initiative to find creative solutions

Bonusly points for…..

    • Experience on an Implementation team at a SaaS organization
    • Are able to read and write basic code
    • Gainsight experience is a plus

Salary

    • Target Base Salary: $50,000 – $85,000
    • Target Equity: 0.01%-0.03%
🎉Benefits and opportunities include…
• Collaborating with a growing team of smart & passionate creators.
• Making work more enjoyable and meaningful by reimagining the way companies recognize and reward their employees.
• Being empowered to innovate, take ownership, and motivate change at a growing company.
• Flexible “work-from” policies.
• Fully covered Medical/Dental/Vision insurance.
• Fully covered short-term/long-term disability and life insurance
• Progressive vacation policy.
• 401(k) with employer matching.
• Subsidized wellness, transit, and professional development.
• Bonusly! (Of course we use our own product for peer, work anniversary, and birthday recognition)
💚 What’s it like to work at Bonusly? 
Culture and employee experience are some of our top priorities! See what we’re all about at https://bonus.ly/about, and check out our official Employee Unhandbook to learn more about our culture and values.
🔸 We actively work toward greater diversity, equity, and inclusion
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.