Mode is a remote-first company with cross-functional teams based throughout the US. We welcome applicants from all 50 states. Employees based in the San Francisco area also have the option to work out of our office as desired.

We’ve built Mode from the ground up to be the best analytics platform for Analysts and Data Scientists. As we’ve grown, an increasingly broad audience—people on teams from Finance to Operations, Marketing to Engineering, and everything in between—has begun to use Mode to collaborate with analysts and use data in everyday decisions. For our 500+ customers, Mode is the central place where data experts and domain experts can come together to make sense of data at the rapid pace of business today.

As a Customer Lifecycle Specialist at Mode, you’ll work closely with Demand Generation, Content, Design and Product Marketing to build a world class customer lifecycle marketing programs that increase account penetration, retain customers, and lower churn.

What you’ll do

  • Develop and execute high-volume, bulk marketing programs across the customer lifecycle, including retention and wall-to-wall seat growth, and churn reduction
    • Create and refine effective programs that leverage long term relationships for the customer journey end to end
    • Design, launch, and improve customer communications experiences for new and existing services to improve engagement and retention, maintaining consistent messaging throughout customer interactions
    • Champion customer perspective using a thorough understanding of customer data, survey feedback and NPS feedback
  • Collaborate with Mode’s marketing, Customer Success, and Sales teams to develop ongoing communications to customers via email and other channels
  • Manage execution of campaigns including creating/gathering creative assets, building campaign logic, segmentation, scheduling, testing and reporting back results and KPI’s
  • Own the customer journey by mapping, assessing, and prioritizing marketing touch points for each stage of the customer lifecycle
  • Identify key, measurable metrics for lifecycle programs and a growth mentality with the ability to test and scale rapidly

What we look for

  • Demonstrated experience developing customer lifecycle programs
  • Strong experience reporting results of programs
  • Excellent relationship building skills
  • Ability to communicate effectively across teams
  • Alignment with Mode’s values

About Mode

Mode is a collaborative analytics platform that brings teams together around data to make game-changing decisions.

In everything we do, we strive to put the people we do it for first. This starts internally: together we’re building a culture that embraces diversity and learning, humility and gratitude. At the same time, we try not to take ourselves too seriously and strive for a healthy balance between work and personal pursuits.

Benefits you can expect as a Mode employee:

  • Generous, flexible PTO and family leave
  • Flexible work schedules—we trust you to know what will make yourself most productive
  • Excellent health coverage for team members and their families (Mode pays the 100% of the premiums)
  • Supportive work environment and a manager who is focused on your professional growth
  • Company events that highlight our team’s passions and hobbies

Mode is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. For California residents please review our CCPA Privacy Notice linked here.

The compensation range for this role is $72,000-$92,500 to be determined by level. #BI-Remote