Overview

Nav was founded to have a meaningful impact on the lives of millions of small business owners by bringing efficiency and transparency to financial decision making. We are changing the way these business owners secure lending with our innovative technology and customer-centric approach. We build intelligent software on top of data to solve issues in the small business financial ecosystem.

We are passionate about empowering our teams and giving them the freedom to shape our future. Our teams lead with candor, charge hard, fail fast, all while working in a fun, diverse, and inclusive environment. If you are a high-energy innovator, enjoy a rapid-paced growing environment, and have the zest to solve big challenges, join us! Be a part of our history and co-create the future of FinTech here at Nav.

*Currently this role is distributed and based out of our main office in Draper, Utah. This position could potentially be converted to a distributed role allowing you to work remotely in the future permanently. *

OUR IMPACT ON YOU:

  • Competitive Pay, $16.50 to start with raises based on mastery of the role
  • Shifts Monday-Friday 7:00 AM – 5:00 PM, nights and weekends off
  • Paid time off and eight paid company holidays
  • Paid maternity/paternity leave
  • Ownership equity
  • Day one traditional benefits, even for your fur babies
  • Access to robust employee assistance programs

WHAT WE EMPOWER YOU WITH:

  • In-depth training of Nav’s tools, website, and offerings
  • Training on business and personal credit and how to leverage to grow a business
  • Daily interactions with management and senior leadership
  • Empowerment to provide feedback to drive positive change within the company

WHAT YOU BRING TO THE TABLE:

  • Manage incoming calls and emails (average 45-55 interactions per day)
  • Resolve unique or complex issues by working with internal departments as necessary to resolve customer and/or service issues
  • Educate our customers on Nav’s website, tools, and business credit reports
  • Assist customers in building business credit
  • Upsell customers to premium products and services
  • Make outbound calls to premium customers to establish relations and demonstrate value or products and services

WHO YOU ARE:

  • 2+ years of customer service experience
  • Active listener with the ability to empathize with our customers
  • Effective at communicating both written and verbally
  • Intermediate computer experience required
  • Ability to multitask, prioritize, and manage time effectively
  • Must be able to adapt and respond appropriately to different situations within the company
  • Passionate about being part of a team
  • Experience in Salesforce and Incontact is a plus

WORKING WITH US:

When you join Nav you do more than simply get a new job, you become a part of a group of incredibly talented people who drive innovation, think out of the box, and do impactful work. We are passionate about our products, live for our customers, and work hard but don’t take ourselves too seriously.

EEO STATEMENT:

BE YOU.  At Nav, we are committed to building a high performing healthy company at scale.  We know that we work better with a team that represents a variety of backgrounds, perspectives, and talents. We celebrate diversity and are committed to recruiting, developing, and retaining the most talented people.