Overview

BentoBox empowers restaurants to own their presence, profits, and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including The Meatball Shop, Joseph Leonard, Union Square Hospitality Group, Major Food Group, Rose’s Luxury, Eleven Madison Park & many more. Learn more at www.getbento.com

We are looking for an energetic, enthusiastic, and organized Customer Success Associate to increase product adoption and secure our high retention rate of BentoBox restaurants. Customer Success Associates are responsible for helping restaurants see the maximum value of our platform while guiding restaurants to a better online presence by identifying opportunities to expand their current feature set. This is an incredible opportunity to get in on the ground floor of a fast-growing startup serving the restaurant industry.

Responsibilities

  • Help restaurants see the value of their BentoBox partnership to drive retention
  • Support customers with daily office hours to answer questions
  • Effectively communicate the benefits of BentoBox tools and features via phone, email, and live web demos
  • Manage daily calls and emails around customer issues and concerns patiently and professionally
  • Address and manage platform bug and feature request feedback loops
  • Shape future product development based on trends in conversations with customers
  • Get ahead of challenges through effectively navigating complex situations
  • Represent BentoBox as the gold standard with exceptional customer service, accuracy, and enthusiasm
  • Maintain accurate and timely records of customer activity through Salesforce, Asana and Process Street
  • Uphold BentoBox’s core mission, vision, and values

Skills and Attributes

  • High energy and ambition; enthusiasm to give 150% every day to help build a massive company
  • Passion for the restaurant industry and for helping owners and operators thrive in a digital world
  • Hyper-organized and strong multi-tasker who can easily manage numerous projects
  • Very strong attention to detail
  • Ability to solve problems quickly and pivot with ease
  • Interest in helping restaurant owners drive revenue with technology
  • Practices empathy in customer interactions
  • Positivity, patience, and professionalism
  • Experience with, or interest in, web and digital marketing
  • At least one year of experience in an account management or customer success role previously; experience in the hospitality industry is a plus

What We Offer

  • Competitive salary + equity
  • Full benefits (medical, dental, vision, 401(k), commuter benefits, life insurance)
  • Flexible paid vacation
  • Paid parental leave
  • Professional development, growth, and support
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Making a positive impact on the hospitality community

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.